皇后鎮湖岸盛橡度假飯店的評論

住宿方回覆: Thank you for sharing your comments. We regret that your experience did not meet expectations and appreciate the opportunity to clarify. The concerns raised were addressed directly by our manager, who personally visited the room to assist with joining the beds and cleaning the insects that had entered through an opened window. It is important to note that the number of insects was not as described, and the situation was managed promptly. We also observed that communication was made through the travel agent rather than approaching our reception team, which limited our ability to resolve matters more effectively during your stay. Please be assured that ongoing renovations and parking arrangements are fully advertised across all our online channels and the Oaks Website. We value your feedback and will continue working to ensure our guests enjoy a comfortable and pleasant stay. Kind regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Thank you very much for your review. We are delighted to hear that you enjoyed the spacious apartment and the fantastic views overlooking the lake and mountains, and that your stay was enhanced by such a beautiful setting. We regret that the ongoing renovations and temporary parking arrangements caused some inconvenience, as well as the renovation smell near reception. Please note that all information regarding renovations and reduced car parking availability, including the need to reserve in advance, is fully advertised across our online channels and the Oaks website. We appreciate your understanding during this period of improvement and are pleased to know you still found the experience worthwhile. We look forward to welcoming you back again. Kind regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Dear Guest,Thank you for your detailed feedback. I’m sorry to hear that aspects of your stay were challenging, particularly the building layout, shuttle service, and access to the front desk. We understand that the hillside location can present difficulties, especially in winter.To clarify, the ride into town typically takes no more than 8 to 10 minutes, depending on traffic along Frankton Road, which can be busy at times. The hotel is safe to walk in and out of, even during winter, as we take all necessary measures to mitigate potential hazards caused by weather conditions. Additionally, any ongoing construction is clearly advertised across our booking channels to ensure transparency before arrival.I’m pleased to hear that our shuttle driver made a positive impression and was able to assist you with your luggage on departure. We appreciate your recognition of his service and your suggestion for short stays.Warm regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Thank you very much for your outstanding review, Xixibukuzao. We are delighted to hear that you enjoyed the one-bedroom apartment with its beautiful mountain and lake views, and that you found the amenities, cleanliness, surroundings, and service to be excellent. It is wonderful to know that the shuttle bus added convenience to your stay and that you found the accommodation to be great value for money. We appreciate your comments regarding parking and note that information about reduced car parking availability and the need to reserve in advance is fully advertised across our online channels and the Oaks website. We are also pleased you highlighted our two-bedroom apartments, which are indeed ideal for families. We look forward to welcoming you back again. Kind regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Dear Yuanpangjie,Thank you for your review and for highlighting the stunning views from your Two Bedroom Lake View Apartment. We’re glad that aspect of your stay met expectations.Regarding the parking issue, I’d like to clarify that parking must be reserved in advance, as clearly advertised across all our online channels and the Oaks website. Your booking was for 22nd to 24th August, and the payment you mentioned was made on the 27th, after your stay had concluded. Unfortunately, we were unable to locate a valid reservation for parking during your stay dates, which is why our team could not accommodate the request at that time.We understand the frustration this caused and appreciate your feedback. We remain committed to providing clear communication and a smooth experience for all our guests.Warm regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Thank you for sharing your feedback. We are pleased to hear that you found the apartment spacious and that the shuttle service to town was helpful during your stay. Regarding your comments about parking and the renovation works, these details are fully advertised across all our online channels and the Oaks website so guests can plan ahead with clear expectations. We are sorry to hear that your parking request did not go through successfully and appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back for an even smoother experience.Santiago Oaks Shores Resort Queenstown

住宿方回覆: Thank you very much for your outstanding review. It is wonderful to hear that the two-bedroom lake view apartment suited your group so well and that the layout and balcony made your stay comfortable and enjoyable. We are delighted that the amenities, cleanliness, surroundings, and service all met your expectations. Your positive feedback means a great deal to the team.Santiago Oaks Shores Resort Queenstown

住宿方回覆: Dear Guest,Thank you for your outstanding review. I am glad to hear you enjoyed the amazing view and the relaxing hot spring in the Penthouse Spa. It is true that parking is limited and best reserved in advance, and I appreciate you highlighting that for future guests.We are pleased the scenery made your stay memorable and hope to welcome you back to Oaks Shores Resort Queenstown again soon.Warm regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Thank you very much for your review and for sharing your experience with us. We are delighted to know that you found the environment beautiful and comfortable, and that you enjoyed the surroundings during your stay. We appreciate your understanding regarding the ongoing renovations, which are part of our property improvements and are fully advertised across all our online channels and the Oaks Website. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay at Oaks Shores Resort Queenstown. Kind regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Dear Yangmamahexiaoyang,Thank you for your generous review and for choosing to stay with us at Oaks Shores Resort Queenstown. I'm delighted to hear that your family enjoyed the comfort of our modern apartments and the stunning lake views - sharing a meal with loved ones in such a setting is always a special moment.You're absolutely right that we are currently undergoing renovations. These improvements are all part of our commitment to enhancing our facilities, and details around limited parking and the reservation requirement are fully advertised across our online channels and our website.We truly appreciate your understanding and look forward to welcoming you back for another wonderful stay.Warm regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Dear Shirley,Thank you for your outstanding review and for choosing Oaks Shores Resort Queenstown for your first stay with a breathtaking view. We're thrilled to hear the 2 Bedroom Penthouse provided the comfort, cleanliness, and convenience you were hoping for, and that the lakeside path added a special touch to your experience.Creating wonderful memories for our guests is what we strive for, and we're so pleased to have been part of yours. We look forward to welcoming you back again soon.Warm regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Dear Annideqinziyou,Thank you so much for your wonderful review and for choosing our Two Bedroom Lake View Apartment. We’re thrilled to hear that you had such a positive experience and enjoyed the stunning lake and mountain views, the comfort of our amenities, and the convenience of our shuttle service to the town centre.We appreciate your detailed feedback regarding the layout and design of our villas, and we’re glad our team was able to assist during your stay. As you kindly noted, our ongoing renovations and the limited car parking are fully advertised across all our online channels and the Oaks website, and we thank you for your understanding and preparation in advance.It’s fantastic to know that you found our facilities clean and well-equipped, and we’re delighted that you would recommend us. We hope to welcome you back again soon for another memorable stay.Warm regards, Santiago Oaks Shores Resort Queenstown

住宿方回覆: Thank you very much for your review. We're pleased to hear that you enjoyed the stunning lake views, the comfort of your apartment, and found the shuttle service convenient. We appreciate your feedback regarding service and will continue working to improve in this area. Please note that all details about our shuttle service and booking requirements are clearly advertised across our online channels and the Oaks website. We look forward to welcoming you and your family back again soon.Kind regards, Santiago Oaks Shores Resort Queenstown