Delta Hotels Quebec的評論

住宿方回覆: Bonjour! Thank you for taking the time to share your detailed feedback regarding your recent stay. I am truly sorry to hear about the multiple issues you experienced, including the air conditioning noise, the condition of the carpet, and the unexpected charge to your credit card. I completely understand how frustrating this must have been.Please know that your comments have been shared with our management and maintenance teams so that these matters can be addressed promptly. We sincerely regret the inconvenience you experienced and appreciate your patience while our team and the platform’s customer service assisted you with your room change and early checkout.While we strive to provide a seamless and comfortable experience for all of our guests, it is clear that we fell short during your stay. Your feedback is invaluable, and we will use it to make necessary improvements.Thank you again for bringing these matters to our attention.Kind regards,

住宿方回覆: Bonjour,Thank you so much for your rating! We’re thrilled to hear you enjoyed your stay.We look forward to welcoming you back anytime you visit Quebec City!Warm regards,Martina

住宿方回覆: Bonjour,Thank you so much for your wonderful rating! We’re thrilled to hear you enjoyed your stay.We look forward to welcoming you back anytime you visit Quebec City!Warm regards,Martina Waschkau

住宿方回覆: Bonjour chère client,Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.First, we sincerely apologize for the room assignment issue. We understand how important it is to receive the room type that was originally reserved. We will review this with our front desk team to improve clarity and transparency moving forward.Finally, concerning the deposit, please note that the refund process is handled automatically upon checkout, but depending on your bank or credit card provider, it may take several business days for the funds to reflect in your account. We understand how frustrating this delay can be and would be happy to follow up on the status if you’re still awaiting the refund.We sincerely regret that your stay with us was not a more positive part of your journey through Eastern Canada. Your comments help us identify areas for improvement, and we hope you might consider giving us another opportunity in the future to offer a better experience.Warm regards,Martina Waschkau

住宿方回覆: Bonjour! Thank you for taking the time to share your feedback regarding your recent stay. I am sorry to hear that the condition of the rooms and cleanliness did not meet your expectations. Please be assured that your comments regarding the carpets, furniture, and overall room maintenance have been shared with our housekeeping and maintenance teams for immediate review and follow-up.We truly appreciate your feedback, as it helps us identify areas for improvement and ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide a stay that meets your expectations.Kind regards,

住宿方回覆: Bonjour, Thank you so much for your kind words and for taking the time to share your experience!I’m happy to hear that you enjoyed your stay with us and that our team made you feel welcome.I do apologize for the pool being unavailable during your stay. While necessary maintenance sometimes can’t be avoided, I completely understand the disappointment, especially during a short visit.We hope to welcome you back again soon, hopefully with all our amenities up and running!Warm regards,Martina Waschkau

住宿方回覆: 親愛的貴賓您好，感謝您撥冗分享您的寶貴意見。我們很高興得知您對本飯店的地理位置以及我們團隊所提供的服務品質感到滿意。我們也已留意到您所提出的意見。期待未來有機會再次歡迎您的光臨！此致敬禮，Martina WaschkauBonjour chère client,Merci d’avoir pris le temps de partager vos impressions. Nous sommes ravis de lire que vous avez apprécié l’emplacement de notre établis*****t ainsi que la qualité du service offert par notre équipe.Nous prenons bien note de votre remarque.Au plaisir de vous accueillir de nouveau lors d’un prochain séjour !Cordialement,Martina Waschkau

住宿方回覆: Bonjour ! Thank you for taking the time to share your impressions of your recent stay with us. We are glad to hear that your experience met your expectations and that you enjoyed our convenient location close to Old Québec.We appreciate your understanding regarding our facilities and continue to work on improvements to ensure the comfort and satisfaction of our guests.We look forward to welcoming you back on your next visit to Québec City.Kind regards,

住宿方回覆: 尊敬的客人，非常感謝您的美言。很高興聽到您喜歡我們熱情的服務、舒適的客房、便利的地理位置和美味的早餐。很榮幸為您服務，期待不久能再次歡迎您的光臨！此致敬禮，Dear guest,Thank you very much for your kind words. We are delighted to hear that you enjoyed our warm service, comfortable rooms, convenient location, and breakfast. It was a pleasure to have you stay with us, and we hope to welcome you back again soon! Best regards,Martina Waschkau