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Fuente de La Canal

艾斯考迪獨特餐廳飯店
4.2/548 評價

艾斯考迪獨特餐廳飯店

佩納吉拉|距離Fuente de La Canal5.92km
Beautiful hotel and setting nice little cosy room on the 2nd floor. We were the only guests who in this hotel midweek to visit the cocentina medieval market. The hotel had a massive problem with flies inside the hotel, including our room and restaurant. we actually killed over 10 flies in our room, but there were more.😠 We ate in the restaurant in the evening, and we were having a chat in the bar, and some laughs with the Moroccan female receptionist from Marrakech about her tooth being extracted 🤣 She is such a lovely girl who was learning to also be a waitress. The restaurant was full of flies, which was spoiling our evening. Also, i had the warm goat cheese salad, but the goats cheese was hard and cold. I then had the Cod with vegetables and roasted tomatoes and peppers. The dish came to me on a cold plate and my food was cold it also had a dead fly on the plate next to the cold Cod which i showed the waitress also the suckling pig that my wife choose and her vegtables and mash potatoes were also cold and served on a cold plate. The lovely waitress apologised and said she will leave a note about our complaints and problems with the food and flies for the early morning receptionist to compensate us for the appalling cold food and infestation of flies that ruined our evening meal and stay. We mentioned it to the receptionist in the morning, but she said there was no note left for her even though my wife pointed to a note on her desk with our room number clearly written on it.😠 The receptionist, after some time, said she would put it to her manager and she would email us about our concerns. Nothing yet!!!! She also said that she could not do anything to help us. We settled our bill and left. Please do NOT think we are regular complainers ...... we are not, and we are not those types of people who make a scene. We booked this hotel because of the reviews about the food and the service and location. One person on a review put the food on par with Michelin restaurant food, but unfortunately for us, this was not the case.😠 In our opinion, if the staff knew of this infestation of flies, they should have contacted us, and we would have made alternative arrangements as the hotel should have been closed to guests while this problem was being resolved. And the food..... well, the first rule in any kitchen is warm, clean plates to serve hot food and check food for temperature and any dead flies before taking it to the paying customer.

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