施泰根貝格爾阿爾卡薩飯店

我心中紅海邊最好的酒店品牌，每個人都盡心盡力的為我們服務，下午的時候酒店酒店浮漂邊可以浮潛🤿，免費提供裝備。有一衹叫尤利婭的美麗小貓🐱

死非常好的酒店

酒店很不錯，在發現問題後需要積極向他們的管理人員反饋，會得到更好的服務。總體來説滿足五星級的評價，吃的不錯，環境不錯。 Overall, the hotel was satisfactory, and the environment was well-maintained. We stayed at the hotel for five days, and 99.9% of the staff were very warm and friendly. We only encountered one unfriendly staff member, but after filing a complaint with the hotel, they actively resolved the issue, which led us to extend our stay for another five days. The hotel is willing to listen to guests' feedback, and this responsiveness made us quite satisfied. I believe this meets the standards of a top-tier hotel. However, for a hotel of this standard, there are a few issues that were hard to overlook: The weekly party was extremely noisy. 1.Although it only happened once a week, it lasted until 11 PM, which made it difficult to relax in the room. Even if we weren’t trying to sleep, the noise was disruptive and frustrating. 2.The behavior of the photo service staff was disappointing. They were very enthusiastic at first, but once we declined their offer, their attitude became completely indifferent. In fact, after our interaction, they would look away when we crossed paths again, which felt very unprofessional. 3.The snorkeling experience was poor. Anyway，Thanks to ZIYAD, HANY，NATALIA, and NADA for their help and care, which gave us the opportunity to improve the quality of our stay. I recommend communicating with the management team, as it is an effective way to resolve issues.

酒店很不錯但是能做的更好。這個價格完全可以考慮其他品牌，因為服務很影響體驗，風景是很美的，浮潛很垃圾。 Overall, the hotel was satisfactory, and the environment was well-maintained. 99% of the staff were very friendly, with ZIYAD standing out as the most enthusiastic in the restaurant – we really appreciated his service. However, for a hotel of this standard, there are a few issues that were hard to overlook: The weekly party was extremely noisy. 1.Although it only happened once a week, it lasted until 11 PM, which made it difficult to relax in the room. Even if we weren’t trying to sleep, the noise was disruptive and frustrating. 2.The behavior of the photo service staff was disappointing. They were very enthusiastic at first, but once we declined their offer, their attitude became completely indifferent. In fact, after our interaction, they would look away when we crossed paths again, which felt very unprofessional. 3.One of the restaurant staff, named Mohamed, was particularly rude. He showed little interest in answering our questions and was generally impolite. After reporting this issue, I expected things to improve, but even after the complaint, he continued to avoid eye contact and ignore us during subsequent encounters. This left me questioning whether the hotel truly cares about guest experience and why a few staff members can be so disrespectful. 4.The snorkeling experience was quite poor. This was a letdown, considering the hotel's offerings and expectations.