Ghazala Resort and Spa

Отдыхаю 2й день, впечатления позитивные. Хороший отель, по питанию также все хорошо, большая зеленая ухоженная территория, прекрасный пляж и соответственно шикарное море, визитная карточка данного курорта. Отдельная благодарность менеджеру Michaelu Eissa, он любезно поменял мне номер и заселил в основной корпус в номер категории выше с видом на море. Номер оказался гораздо интереснее, чем в дополнительном корпусе.

I went to this hotel 3 years in a row and unfortunately this is my last year going there. I’m comparing the hotel under the old Rixos management and the new management there now. We are Egyptians living in the US and we used to love going there. The new management doesn’t understand what all inclusive means, you’re only allowed to eat in the main restaurant and have to pay to go to any other restaurant which was not the case before. All inclusive means you’re allowed to eat whatever the hotel is offering and we talked to them and their response was that we didn’t read the fine print. This is was their answer verbatim, lol. On our last day we had a ridiculous problem with the restaurant crew and honestly management apologized and compensated us with a sea cabaña. Overall the experience is not the same as the last two years. The new management didn’t add anything valuable, everything in the facilities are the same if not worse and they only changed the rules, again to the worse. Other guests in the last year was all like us wether Egyptians who are living abroad ( about 90%) and other Egyptians who are enjoying themselves and the quality of the guests were great. This year there are a lot of low quality tourism going on, Eastern European crowds and not the high end tourism that you would expect in a hotel like that it was obvious that the tourists are not paying the same rates we paid, you can tell with them being served the lowest quality of boxed wine, which again was not the case last year where drinking alcohol was not out there like this year. If you have a prime location like that then you should set up the standard and not just run after census and occupation percentages with cheap tourism. Last year they were serving fresh juices which was an amazing touch from the Rixos management, now they are serving “lamar” bottled juices. lol. So I’m booking a 5 star hotel to drink sugary juices which I do t even drink at home , smh. You can tell overall that the new management is just trying to cut corners to increase their bottom line but we as guests can tell the difference it’s that simple.

Обслуживание в ресторане отеля Ghazala было потрясающим не только из-за обилия блюд и свежих продуктов, но и из-за официанта/сотрудника Ибрагима, который каждый раз был готов помочь и реально был в этом заинтересован. Ему отдельное спасибо Сам отель располагает обилием интерактива и зон отдыха. Не было ни дня, когда сервис разочаровал.

Mare di un turchese stupendo e sabbia bianchissima. Ottime camere, bella struttura, gym molto fornita (attrezzatura Technogym). B&B con colazione riservata al ristorante People, ottima e in locale molto piacevole. Personale molto gentile e supportive. Ottimo il ristorante Sea Salt, menù e ambiente giovane con bella musica (c’è un DJ). Personale molto cortese (bravo Youssef Said!😊).

What was faultless was based on the fact that the hotel was originally owned by Rixos and that 80% of the staff had stayed on from Rixos and these staff were great and saved the day. We were in a Superior room with sea view in the main building, these rooms and Deluxe rooms are nice and spacious, people staying outside the main building complained about unsuitable rooms and wanted to change rooms. The extension that the new owner had already put in place was in no way befitting a 5* hotel. Wine from a box, warm beer (even white wine), all a la carte restaurants charged, which meant that no one went to them, we were afraid to pay for something in the a la carte when the food in the main restaurant was not very good, what if it was the same in the a la carte restaurant. Alcohol in the lobby bar for a fee, small selection of food compared to other hotels... We have not experienced such a sad all inclusive setup in other 5* hotels. And we don't understand at all why you used the label HARD all inclusive! We always judge a hotel based on whether we would return there. Definitely not to this hotel.

Прекрасный отель! Изумительное море, песок, огромная территория, приветливый персонал, бассейны комфортный для детей) отдельное спасибо гиду Ахмеду! Всегда на связи и решает все вопросы. В роте атмосфера семейного отдыха, но есть места для уединения- бассейн для взрослых! Рекомендуем!