The photos on the web site sure make it look nice, and to be honest the location on the river is nice, but that is were it ends. I started not feeling well while I was there, a friend suggested I check the Air Condition filters, I did, they were filthy, clearly had no been cleaned in years, then there were the bugs covering the bathroom vanity & desk, I was there for work so using the desk was necessary. I was told they had housekeeping every day, I would have been fine with every couple of days, but as it turned out I had no housekeeping for 8 days, and even when I asked and was told that they would clean it that day, nobody came. Had to ask again the next day before anyone came. But all of the above issues pale in comparison to the billing. I was there on a work rate of $98 per night. According to the manager there was a ”glitch” and I was being charged $999.00, and although the manager knew this she choose not to tell me and I found out with a credit alert from Experian. Not the best customer service, she told me it was not their fault and that she corrected it. She did not think I should worry about it, easy for her to say, she is not responsible for my credit card bill, nor does she return this mess of a receipt into her company expense reports. She also mentioned that this must be hard for people who live paycheck to paycheck to deal with? What the heck? What was she implying there? I'm on a business trip and just want a proper receipt and all of the sudden she is making a judgement about me because I don't enjoy being charged $999.00 a night!? Good grief. My advice is go across the Hampton Inn or down the street to the Best Western, but stay far, far away from this hot mess.
不錯
102 評價