夢想弗洛拉度假村及水療中心

Really enjoyed every second of my stay

The hotel and facilities are excellent ! The food good considering that the hotel is all inclusive. But the service …. Terrible . They were trying to always find ways to get money out off you . My husband got food poisoning by the hotel , and they tried to charge 290$ for the doctor just to examine him . How comes a whole resort don’t have a doctor without a charge or a reasonable charge . I am sure that outside the hotel a doctors visit it’s not more than 20$ . Besides that they sold us a package of the preferred club . Which based on them is an exclusive experience with a personal assistant, a restaurant a pool and a side of the beach only accessible by preferred members . Little to say that no one was checking where we went and everyone had access to everything the same ( doesn’t matter is you payed the preferred price as we did ) and the personal assistant was nowhere to be found or offered any assistance worth of paying . Last two days of our stay he informed us that he has a family emergency and someone else will be taking over us . Surprise surprise no one came or informed us what happened with our new personal assistant. We get a message last minute by a guy who I guess was our assistant asking what time we will b leaving and checking out. That have been said I think you can find a much better hotel with a better price and better value for money !

The beach and pools were fabulous. Super close to the airport, and definitely worth the price. The food for an all inclusive was very good. The staff was superb. Rauly, Jose, Cecelia, Elena, Fray, Profer, Atanasio, Will, Wander, Jonathan, Stephy, Gustavo, Julio and Celio were just some of the people who made this stay one of our favorite family trips yet. Weather was great (late Feb. 2025) and we were very pleased with the property and all the options available to us. Would definitely recommend!