Had been to pune for my sons exam, selected this property as it was very close to the exam centre. Hearing the brand kohinoor we went with good expectations but it was way below what we thought. Firstly the staff is so so unwelcoming. Right from the guy who opens the gate to the reception to the house keeping guys to the room service people all were not interested in their roles. We had a booking for 3 people in the room, me, my wife, and my son and we stayed for 2 days, only one towel was given and later on demanding extra towels one more towel was given as a favor by house keeping people saying we have a policy of giving only 1 towel per room. Similarly there was only one soap and one dental kit. I don't think we had paid for this. The food was very good, but the service in the restaurant was pathetic. Just a message to the management. Thank you for a horrible stay at your hotel.
翻譯