美國旅行者旅館(American Travel Inn)

There was no food. I had to request an extension cord because I use a CPAP machine..Plug-in was behind the bed. Tub/shower did not have any grab-bars and shower sprayed in all directions. The floor got wet. Lady's accent was difficult to understand.

Do not stay here! It hasn’t been updated since we stayed here in the early 1990s. The lock was impossible to get in, we asked where the ice machine was and we’re given an ice tray, the bathroom door wouldn’t shut, and the manager and a worker had an argument in the parking lot! Do NOT stay here.

I checked in Friday. The woman checking me was very friendly! She gave me the option to look at two rooms and decide which one I wanted, Rm 251 or Rm 240. She gave me the two keys and I headed up to the 2nd floor. I couldn't spot Rm 240 right away so went to 251. I used the Rm 251 key to open Rm 251, no problem, room looked fine, clean. I left and when I went to lock the door from the outside, I couldn't get it to lock. The woman saw me and came up to help me. She took the Rm 251 key from me and then said "you don't need a key to lock the door from the outside, just pull it firmly shut." That worked. I then asked her to show me where Rm 240 was. We walked down the walkway, and then had to step out onto a low roof, go around a corner to Rm 240, which was away from the rest of the rooms. She still had the key for Rm 251 and proceeded to unlock Rm 240 with the Rm 251 key! I was shocked and asked her about it. She answered:"Oh the keys work the same for all the rooms." What!? Unfortunately, because it was Apple Cup football weekend, there was little to no availability to stay anywhere else. I ended up staying there. I used the deadbolt when inside my room (251) and then just took my items with me anytime I left the room. I only slept there. I can deal with outdated furnishings, a lamp that doesn't work, a bathroom light missing one light bulb out of three. But a safety issue like this?! Nope.

It’s not a 5 star hotel so don’t expect that but it’s clean, close to campus, and the owners are friendly. Really all I could ask for when in town for a couple of nights!

Booked room for my daughter who needed a break from the sorority house recovering from an illness. She said that check-in was fine but they do require $40 cash deposit which was not an issue until the end of the day where they couldn’t find anybody to give them the refund. They had to drive back later that day, because for some reason the office was not open. Other than that the room was clean she had a comfortable recovery and the front desk person was flexible in return for the inconvenience of my daughter having to come back for the cash deposit refund. We appreciate having the lower cost option accommodation, but they probably could revise their deposit policy

Prices were outrageous for this size of town and quality of hotel due to a college football game nearby Staff was bossy and unprofessional. A common theme as hotels across the US are bought up by folks from India Sad to see!!

This is a very basic motel. It was clean and the beds were comfortable although the pillows were horrible. The room was way overpriced as it was parents weekend in Pullman. The owner/manager accused us of having more than 3 people staying in our room because my daughter and her friend came to the hotel in the morning to go out to breakfast with us. She was very rude and did not apologize when we explained that they had not stayed there but came over from the dorm.

They have electrical situations that made our room unsafe. We had to use players to turn up the heat. It’s very apparent ******* does not vet the motels or hotels. This is the 2nd one where the price was astronomical and not as represented. We took pictures and will be contacting ******* directly as they should “stand behind” what they market.

The room was not ready. Cleaning stuffs left on the table. The owner blamed new housekeeper.