熱浪島拉古娜度假村

I was quite surprised by the experience, especially for a resort charging around $200 per night. There’s no Wi-Fi in the room, and no phone to contact the reception. The QR code in the room meant to provide guest information leads to a broken link, and the toilet bidet was rusted. At the buffet restaurant, the food quality was below expectations. ingredients felt cheap, and they even used block margarine instead of individual butter packs, which didn’t feel hygienic. During our stay, prawns were only served once, and when we ordered them separately, they turned out to be frozen, not fresh. The only positive side is the good location. However, it was disappointing that almost everything required an extra charge, including the life jackets, which I expected to be included for hotel guests. Overall, the stay didn’t match the premium pricing or expectations for a resort of this category.

I had a very pleasant stay at Laguna with my husband & toddler. The staff were friendly and helpful throughout, and the check-in process was smooth. The room was spacious, clean, and well-maintained, with comfortable bedding that made for a good rest. The facilities, such as the pool and dining, were well-kept and enjoyable. The breakfast, lunch & dinner buffet have a delicious variety of options. I enjoyed every foods served. Location was convenient, close to shops and near to the Long Beach. The beach is clean and crystal clear. I enjoyed the snorkelling trip in the hotel package. The whole journey was memorable and adventure. Overall, it was a great experience with just a few small areas for improvement, such as queuing and waiting period during the lunch/dinner. I would definitely consider staying here again.