The place was ok and food isn’t bad
Restaurant staff always wanted a tip
The hotel desk isn’t helpful at all
Whatever requested we made they said yes but never followed
Like a booking at restaurant they didn’t make for us
Or when we asked for some amenities they said yes but never came
No one picked up the phone at night but they said they had 24 hours room service
The staff at the bar were so nice and we got to know each other. They celebrated my birthday. The reception staff and manager were amazing. They have a restaurant right in front which of course it a pay restaurant but it’s great. The staff is also all so great and friendly there. The one that stole my heart was Carole, she works in the bar managing. This was very special being that I celebrated my 50th I will definitely will be back.
Great roof top adults only hotel in PV - walking distance to shopping, restaurants, malacon, and beaches. Daily dj are the pool was awesome! HEATED pool was a nice surprise.
Lacking normal amenities in the rooms like face cloths and proper hair care products as well they lose points for no coffee maker or kettle in room and coffee in the lobby until 11am with coffeemate instead of actual milk or cream- these little touches would have made my review a 5 star for sure.
Expect for most of the staff to speak little English, but don’t expect it to impact their service! Everyone is so friendly, and will try their absolute best to ensure you have a fantastic stay! The food was better than most resorts especially that it is a buffet! Rooms were clean and the grounds are so pretty.
Nuestra estancia ha sido una invitacion a volver y volver, empezando por el servicio al cliente. Un servicio de primera desde la persona que te recibe en el hotel y te abre la puerta del auto en donde llegas, las personas que amablemente te atienden en recepcion con una sonrisa y un autentico sentido de servicio, los maleteros que se desviven por pedirte un taxi y ayudarte a cargar lo que traigas sin que se lo pidas, y cualquier persona que trabaja en el hotel en el area de recepcion indudablemente esta para atenderte con la mejor disposicion de servicio. Tambien en el area de alberca, y restaurantes.
El lugar impecable, contando con una belleza arquitectonica. Su amplitud y distribucion tanto del hotel, como de los cuartos, te acogen. El hecho de ser un lugar abierto, nos deja sentir el clima, y el viento que corre es un sensacion muy agradable. La decoracion del lugar es calida y de buen gusto, dandonos un sentir de estar ”en casa”.
La ubicacion del lugar da pie a salir a caminar a la Marina, tanto de dia como de noche, con completa seguridad, y todos los lugares a donde fuimos estan muy cerca, a 5, 10, 15 minutos en auto: Walmart, Centros Comerciales, Malecon, Centro, Restaurantes, Terminal Maritima.
El acceso a la playa es una delicia, con unas vistas a la puesta de sol inigualables.
Disfrutamos las actividades extras que inlcuye la estancia en el hotel, y el hecho de no ser invasivas a nuestros momentos de estar.
La comida es muy buena, y aunque el precio es poco alto, vale la pena qued**** en el hotel a comer.
Quiero cerrar felicitando el programa de Servicio al Cliente que tiene el hotel, ya que seguro es una administracion que se toma su tiempo en el entrenamiento en esta area a todas las personas que laboran ahi. El servicio al cliente hace la diferencia en una experiencia, y eso es lo que buscamos al ir de vacaciones, vivir experiencias gratas y memorables.
Felicidades por su excelente servicio a todas las personas que laboran en Club Regina Puerto Vallarta!
不錯
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訪訪客Staff were all so sweet especially the hostess and servers in the buffet restaurant. Also very comfortable beds l, and the maid service was fantastic and accommodating. This was our sixth stay at this location and we will definitely be back.
The City Express Plus hotel has numerous pros and cons. Pros On the bus route Very quiet Basic continental breakfast Great staff - Fatima is wonderful Awesome ice machine Safe Clean Security - blessing and a curse Exercise room Pool - but cold as ice Air conditioning works well Cons The pillows are beyond horrible! Disasterous…lumpy…like someone took a bat or hammer and destroyed them. The hotel MUST get new pillows. Worst I have EVER used!! No refrigerator to put leftovers in The security is a blessing and a curse. You need your room key to access your hotel floor. If you have friends staying with you on a different floor, you cannot go to their room as your key will not let you access a different floor Pool is not heated - ice cold The sink is horrible. It is slanted inward, so anything that is put on the edge of the sink falls into the sink No string in shower to hang wet clothes/bathing suit Not enough hooks to hang items in bathroom No closet - hanging area with 5 hangers Only one drawer - no option to put clothes away. You HAVE to live out of your suitcase. The hotel seems to be set ip more for a person travelling on business, rather than vacation. But, they have no business center. The big question…would I stay here again. No. It does not fit what we were looking for.
All inclusive resort with both family and adult only pools with the sandy beach also as an option. We chose the room directly opposite the ocean with fabulous sunset views. Five restaurants on site and always at least two open so plenty to choose from 24 hours. Unlimited drinks on site. Lots of different free activities throughout the day. Friendly and attentive staff, very welcoming for all. It is family oriented with plenty of children. Large TV flatscreen in room, only disappointment only 2 English speaking channels.
HH7166RZjennaw昨天我和西莉亞(Selia)一起修腳,真是不可思議。我們來自科羅拉多州,那裡非常乾燥,我的傷口癒合得很痛。她從字麪上修復了它們,並做了魔術。我覺得我的腳後退了。過去9年來,我們一直在Play Los Arcos待過,工作人員就像我們一家人一樣-他們很友善,並且一直對隨着孩子們成長而感興趣。他們非常關心我們所有人-我們感到有幸每年回來。今年,我們決定在酒店的水療中心花更多的時間-並不令人失望。西莉亞(Celia)和其他團隊成員對我的媽媽和女兒們都很開心-我非常感激!我們愛Playa Los Arcos的原因比其在PV上令人讚歎的地理位置優越得多-這確實是一家真正的家庭友好酒店!