普羅維登西亞Costanera Center附近住宿

I was excited about staying in this new and modern hotel during my trip to Chile this month. I was ready to overlook the location- being far from the historic sites. The fact that the hotel is attached to a nice modern mall with a grocery store made it very appealing. However, the positive sides stop here, and I must mention that one of the doors, leading to the hotel from the mall wouldn't open- my card was working but the door was stuck. So, I had to go back 5 floors of escalators, exit the mall and walk into the hotel's street entrance- all this carrying a heavy bag with my purchases. The biggest shortcoming for this hotel is the Front Desk and the hotel’s concept that all guest’s calls have to go through the desk. And although the nice employees who work there try very hard, the desk is severely understaffed. I waited for a long time to check- in as there was only one person on duty. Someone else finally came to check me in. They say that the first impressions are very important and in this case they set the tone for my stay. Problems with logging into the internet( the employee who checked me in forgot to add me to the system) and the room TV that I had to solve right after I got into my room; even had go to the Front desk for because no-one picked up the phone. And all that after traveling for 24 hours and being very tired from my journey. This morning I again tried to get in touch with the Front desk for another issue, but again no one picked up the phone. I know that if I go to the desk I will have to wait for a very long time to be served only to be told that I need to wait in my room. Because of the many unlicensed taxis in Santiago, the hotel's staff told me at check-in that all trips should be arranged through- yes, you got it, through the Front desk! And what they do it reserve a vehicle and driver with a private company the hotel works with, for 4 times the price of a regular taxi. I used taxis a few times after that (the vehicles with the yellow roof), and didn't have any problems. So, it's the hotel that overcharges its guests with claims that all taxis in town are a scam. And yes, there is no direct phone for the housekeeping department, or for the restaurant, all calls should go through the Front desk, so expect that your call may not be answered on the first, or second try. The breakfast, although seemed plentiful and nice, is of a very low quality. The eggs were semi- raw, the quiche- a few days old. And so were all the pastries. The fruit consisted of a few chunks of what seemed like an old watermelon, wrapped in a small bowl. And at the end of each meal I was given a bill check to sign, even though breakfast was included in my room rate. What this meant was to urge the guests to give tip to the restaurant staff. My plans were to return for a few more days after I travel around Chile, but I cancelled my reservation and booked a different hotel. On the plus side, my room was large, the A/C worked well, beautiful

我們在一月份和朋友在這裏住了3晚。這是一家既漂亮又可愛的現代酒店。我們有一個雙牀房,這足以滿足我們的需求。浴室很大,乾淨,有洗漱用品。我們使用客房服務訂購了第二天的歐式早餐,這真是美味的食物。我們只是喜歡馬德里城,度過了最美好的週末,沒有花很多錢。我們絕對推薦諾富特酒店。

The warmest of welcome from a great team at Ugo Hotel. The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel. The reception / lobby / bar was a good place to sit. The main light hanging above made a statement. The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour. There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking. The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback. There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep. There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe. There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool. The lifts were quick and we never had to wait more than a few seconds for one. There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts. We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe. To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic. Postscript: Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the conf

I gave this hotel 3 stars because of its location and friendly service in the breakfast room . We checked in the evening about 9 pm and the desk clerk knew little to no English . Luckily I was traveling with someone who spoke Spanish but even he had trouble understanding the clerk. He kept asking for our exit papers for leaving Chile . Until he showed us a copy of our PDI form did we understand what he was talking about . The carpets are well worn in the hallways and the rooms , the furniture is also well worn.There was no view except our room looked into apartments across the alleyway . The welcome drink was limited to about 3 choices and again the bartender knew no English , besides having no personality. The breakfast room was pleasant and had average choices … the young lady working the breakfast room recooked our eggs as they were very runny and not edible , she remembered us the following day and Immediately had our eggs the way we preferred. She was very pleasant ! The day desk clerk spoke very good English and was very helpful storing ourluggage as we had a late pick up to the airport . The hotel was clean and had large open spaces . Very centrally located , close to the shopping center inside Gran Costanera Center , the largest and tallest building in South America . Lots of restaurants and bars close by , very nice neighborhood. We felt safe .

This is a gem of a hotel. The staff are lovely, the breakfast is very good and the rooms have great facilities. I stayed nearly 3 weeks and will be back for longer next year. highly recommend staying here for 1 - many nights. It’s in a great location. There’s laundry facilities if you need them - I’d come to Santiago from Patagonia (camping) so this was a great facility. You are only a 15-20 minute walk from the cable car / park entrance and it was easy to find great places to eat every night. It’s also only 20 minute stroll from the Costanera Tower where I highly recommend seeing the sunset.

The place is amazing to look at, modern arty styles, lighting, graphics, attention to detail. Complimentary bottles of water in the fridge. fully functional kitchen, iron, hairdryer, big TV, toiletries, table and chairs in the studio standard room. My room had a Balcony but onlly with a view of the office building opposite, and partially of the street to the left. Nice rooftop pool, cold water but nice and refreshing in summer, and the view is INCREDIBLE! Views of the Andes mountains and city buildings. Area is close to everything, walkable to most places including some hiking trails, and only 4-5 euros/dollars Uber to the city centre. Staff were young, friendly, helpful and spoke good English. They gave me a map with information on where to go. Buffet beakfast was really nice with fresh juices, fresh fruit and a selection of other foods. Breakfast was in the adjoining Portuguese restaurant which has some great food and not too expensive either. The lifts and toilets were beautifully scented, and smelt great! The hotel price is very affordable and very reasonable for what you get, the location, the pool etc. The catering staff in the restaurant were all very professional and helpful. Disliked · You need a credit card to hold the room and as a deposit and my debit cards and even a credit card were all declined which left me panicking when I got an email saying that the reservation would be cancelled. I emailed lots of times but got no reply until the last minute where I was told that they would hold the room for me. I drew out cash on arrival to use as a deposit and had it returned when I checked out. Unfortunately, there are no recycling facilities at the hotel, but when I asked at reception they offered to take my recycling for me. The AC machines are quite noisy so I ended up not using it, but only the fan. There is no balcony furniture at all and you're not allowed to take any to use from inside. The scrambled egg was a little undercooked for me but when I asked, they'd always cook it a bit more for me. If you need assistance from the rooftop pool area on level 12, there's no telephone to contact reception. Despite all this I'd still highly recommend this hotel 100%!

在聖地亞哥市中心發生動亂期間，我們四人一組在這家喜來登酒店呆了幾天。在此酒店時，沒有任何動蕩的感覺。基於這些理由，我們感到完全安全和舒適。  作為鈦金會員，我們被升級為擁有安第斯山脈壯麗景色的超棒套房。房間很乾淨舒適。 由於動亂，我們從未離開過場地。沒問題，酒店的食物很棒。他們還在大堂酒吧舉行了精彩的萬聖節慶祝活動。  泳池區和場地維護得井井有條。我們覺得自己在加勒比海度假勝地。  有很多人在這家酒店工作。 特別禮賓服務台的羅伯特·古茲曼（Robert Guzman）特別有幫助。他超越了安排將物品運回美國的安排。 泳池酒吧的Cassandra在3天的大部分時間裡都非常照顧我們。我們從不想要喝酒或食物。 在大堂吧，克勞迪婭（Claudia）對我們和其他顧客的關心不倦。 伊万也很棒。

早餐很簡單，但是合胃口！好評！ 千萬不要4樓的房間！太小太小！房間顏色太壓抑！地板太滑，一定要小心一點。視頻是餐廳🍴，餐廳裝修不評論，東西非常好吃😋！ 總體來說吃在這家是選對了，房間就太差了……

Bien en ubicación y conectividad, al igual que limpieza. Dispone de. estacionamiento Por el contrario, las habitaciones un desastre de incómodas, camas de medidas inferiores a 1 plaza. Baño mal diseñado. Solicité una almohada extra y no disponían. El desayuno de debe pagar por separado, por lo que finalmente es más cara la habitación respecto a similares.

It is exactly what you would expect from an Ibis—small but functional room, clean, no luxury. Regarding the location, it all depends on what you will do in Santiago. It is in the middle of the road between downtown (and historical tourist attractions) and the richer neighborhoods (with its malls, bars, and restaurants)