We arrived at the 4-star hotel DORMERO, Prora, Rügen, Germany on Monday 10 July 2023 and we had been looking forward to a holiday in a nice suite in a nice hotel that we had booked for 6 nights. There was nothing wrong with the suite, but after many hours of driving from Denmark, we needed a shower. Unfortunately, that was not an option, because there were no towels! Not a very good start, but of course we could pick up some at the reception. The reception was not staffed, but we did find an employee who could inform us that the hotel unfortunately had NO MORE TOWELS??? So, we could not get a shower after checking in at our 4-star hotel! The hotel is not at all geared for longer stays due to: 1. A lack of towels. This was a problem all week. 2. A lack of toilet paper. 3. A lack of cleaning. No cleaning was done at all during the entire period we stayed there: 6 days. 4. Food waste etc. was not removed the whole week, so we had to bring the waste to the reception ourselves when the smell got too bad in the room. The hotel had also run out of plastic bags that fit in the waste bin, so we got bags that were too small for the bin. 5. A lack of a permanent receptionist (there was only a sporadic employee at the reception who was not customer friendly at all. STEP BY STEP was his slogan, so the guests had to arm themselves with patience. 6. In general, there was a lack of staff at the hotel. As is clear from the above, our stay at the hotel did absolutely not contribute to giving us a good holiday. We expected to be treated with dignity and not with indifference and disrespect. The hotel's poor service and atmosphere had a negative effect on our holiday mood, so we cannont recommend DORMERO.
不錯
61 評價