普拉特維爾 - 蒙哥馬利唄盟飯店(Baymont by Wyndham Prattville/Montgomery)

We were pleasantly surprised to see the location had so much around it, shipping, restaurants etc. the staff that welcomed us was very friendly and made the experience very pleasant.

Was not a good stay television did not work the reservation was messed up phone in room was broke couldn’t call front desk to report television broken the shower would not drain reservation was a mess and I paid way too much

Staff was excellent and kind. Housekeeping cleaned the best they can with what they have to work with. My room smelled musty and the thin so called blanket smelled like a rats nest. Cigarette burns on the side of the bathtub. Complimentary breakfast wasn’t anything you would want to eat. The property as a whole really needs a lot of work.

I did not understand why they needed an additional $50 deposit when I had already paid for it online. She said that would go back to my account when I checked out. I don’t think it has yet so I’m upset about that.

Walked in to a room already looked dirty black stuff on sheets went to front desk said there would be an additional charge for fresh sheets bathroom looked very worn rings around tolit and tub just very unpleasant

Room was supposed to be smoke free and it smelled like cigarettes all in the room and no closets shower head was terrible and hooks on shower curtain cheap and kept popping off

Alot of dining and shopping options in the area. Room was clean, beds comfortable.

Had 1 towel and it was dirty and rough. 1 roll of cheap toilet paper. Decor was outdated and everything was cheap and in sone cases dirty. Front desk worker wasn’t rude but not friendly or welcoming. She smoked and talked on her cellphone most of the day. I get it’s not the Ritz but it doesn’t cost anything to be friendly, offer good customer service and clean properly. I’d also like more than 1dirty, rough towel and some decent toilet paper. Wish I’d stayed somewhere else.

Worst customer service i have ever had. Will never stay at Baymont hotel anywhere again. Desk clerk was rude and very unaccomadating. Only Stayed 2 hours and had to leave, due to no power, no air in 95 degree heat .no television, in the dark. Me and my yorkie. Asked for a refund and was refused. Would not e even give back the twenty dollars cash pet deposit i had just given. Said everything was beyond her control. Well was beyond my control also. Went down the road to a la quinta and had no problem at all. Guess I just am out the money for the first hotel i had booked online and paid in full for.