Unfriendly staffs who didn’t bother to help me with baggages when I check in.
Interrogating me when I asked for more water.
Overrated hotel with horrible service
The staff at the property is amazing. They greeted us warmly upon arrival, and insisted they deliver our bags to our room. The hotel was formerly a monastery, with the monks still living in a separate building of the property. The architecture and design of the hotel are exquisite and represent elements of the former monastery throughout the property. A must-stay in Prague.
翻譯
住宿方回覆: Dear John P, Thank you for choosing to stay with us in Prague and for sharing your wonderful feedback! I'm very happy to hear that you enjoyed our service at Augustine and appreciated both the history and design of our hotel. Once again, thank you for your kind words and we hope to welcome you back in the near future! On behalf of the Management Team - Karolina Sokolowska, Quality Manager
We stayed as part of our upgraded Viking River cruise Prague extension. Upon checkin we were given a very spacious & well appointed room that was directly adjacent to the tram line. We were exhausted from traveling & it didn’t take long to figure out the vibration from the constant tram traffic would not be ideal for us. We requested to move to a room location that was more peaceful. Luckily, the front desk was able to move us. Big difference in the size of the two rooms and had we thought we could weather the tram traffic, the first room was truly amazing. Pictures of the different rooms are attached. Our 2nd room was perfectly adequate & comfortable. Having to step over the tub to get into the shower was not fun. Service at the restaurant & front desk was great! The concierge staff (Bridget & Dan) were fantastic! Super friendly & very helpful. Outstanding location near the Charles Bridge, Old Town and Prague Castle. Daily breakfast was delicious with emphasis on made to order a la carte selections. Loved the colorful decor throughout the lobby and one of the bars. Highly recommend & would stay again if we return to Prague!
翻譯
6/8
住宿方回覆: Dear Delta D, thank you very much for taking the time to give us your great review. I am pleased to read that our Font Office colleagues managed to find a quieter room for you in which you felt more comfortable despite the smaller size of it. Thank you for your comment regarding the inconvenience of using the bathtub for showering. It is definitely a bathroom feature that we would like to look into as we would like to ensure the best comfort for our guests. The entire team very much appreciates your kind words about their service and Brigita and Dan feel honored. Thank you very much for recommending our hotel, it means a lot to us. We truly hope for the opportunity to welcome you back should you decide to travel to Prague again. On behalf of the management team – Nikol Fridrichova, Quality Manager