First arrived and the staff barely understood english, they gave us the wrong room (huge downgrade) and as compensation we had an hour in the “wellness Center” which it’s actually just a sauna and a pool, it was not explained that it was just once for the entire room so only 1 person got this… 1 of the 4 grown men we now have squashed into a small room! There was a air conditioning unit in the room with an on button on the box, which we turned on; it’s the middle of summer. Without warning about 3 minutes later an angry man comes to the door demanding we pay 10 euros for it, after a lot of back and forth we agreed we would pay, upon going to pay we actually got charged 50 Pounds! When we complained the woman (who was also rude to us) said that she was afraid of her manager and will not refund it. As a side note the beer and refreshments are way too expensive and the fridge in the room overheats so nothing cools down When we went to leave the hotel (finally) we got ganged up on by all the workers there demanding we pay for things that were already broken and untouched by us and after getting aggressively accused of breaking the fan ( there was a small chip on the blade.. inside the cover), the curtains (which Were also never properly up), and for a killed plant!! We were forced to pay £240 for “damages”. After this blatant con! One of our bags was held hostage behind the desk and they would not let us leave until they had finished trying to get money out of us, the male staff member even had the cheek to try and get us to leave a £50 tip for the staff!! (He was very aggressive about the way he asked as well, demanding not asking). Worst place I’ve ever been too, besides from the poor treatment and being scammed £300, the place was dingy and just not a pleasant atmosphere; the pictures lie. The only redeeming thing about this hotel was one redheaded staff member who was surprisingly very helpful and kind. usually working the night shift.
翻譯