波茨坦Lehnitzsee附近住宿

Hotel placed in the middle of Potsdam, good for tourists. Very bad place for professional events. The lack of service and care we experienced was outstanding. Agreements broken, terrible internal communication, aggressive dealing with my guests, buffet ran empty (!!!) , mediocre room service. Don't let yourself be blinded by the name. The staff has a terrible attitude, the processes are obviously not followed.

A very nice hotel, both regarding location and design. The receptionist was very helpful, and even served in the hotel bar in the evening. Our room (apartment) was very good and very large. Only bad thing was that the room was in a section of the hotel without lift, so we had to carry our luggage 3 floors up. The room (apartment) was very well equipped, and certainly made for several guests at the same time (3 bedrooms). The room had 3 safes, and a huge double coffeemaker with a good selection of coffee capsules. It was WiFi at the hotel, but I did not test this. Breakfast was standard, quite alright. Parking for the car was in fact in a public parking cellar, but it was only 50 meters away from the hotel.

在這家酒店住了一晚,短途旅行到波茨坦的寶石小鎮。這家酒店的位置相當方便離火車站步行10-15分鐘,週邊也有幾個電車站。我們到達有點早(大約上午11點),在試圖辦理入住時,非常粗魯地拒絕了一個突然的 NO (前台的本傑明)!我是鑽石會員,所以提前入住是可用性的選擇,但這不是這家酒店的選擇(如果涉及到客戶體驗,最好稱爲旅館)。他們保管着我們的行李箱,我們被要求在15:00 - 官方入住時間返回。我們在14:45回來,看到很多人坐在大廳等待辦理入住。鍾一敲15:00,一路排到酒店外面的巨隊,完全的客戶體驗災難。我們居然問能不能14:45有房間,這次遇到了前台一位女士的另一個NO,給我們升級到了房間的下一層,不錯,但是整個入住現在被體驗寵壞了。IHG成員 - 小心!永遠不會再呆在那裏。

酒店很新，房間比較大，入住人也很多 早餐沒吃，因為離着火車站很近，想着別浪費時間了 但不知道為啥，沒有標準的雙人間，雖然兩張床挨着，但是床墊是分開的，希望保持點距離的人士可以不考慮了

Lokalizacja bezpośrednio przy stacji kolejowej skąd można szybko dostać się do Berlina lub centrum Poczdamu Apartament duży , czysty i w pełni wyposażony Mimo naszego wcześniejszego przyjazdu zostaliśmy zameldowani kilka godzin wcześniej

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

This hotel gave us, a group of friends extremely poor service. Most of the receptionists answered in a rude tone or completely ignored us. The waitor at the resturant showed great irritation when we wanted to pay by card and not cash. At the breakfast table we were told to leave right after it closed even though several other people were seated enjoyed their breakfast. We didnt feel welcome at the hotel in general and will not be visiting again.

寵物和遊客不友善的地方。我最近的經歷很像敲詐勒索。我因床單上的狗毛被收取了100 歐元的費用，為地板上的狗毛收取了150 歐元的費用（酒店代表不得不費很大力氣用鞋子刮掉一些狗毛），並且在床單上有大約0.5 毫米的棕色斑點。他們聲稱地毯上有「血跡」（考慮到我入住時地毯上有大約 5 厘米的黑色污漬，這家酒店顯然不認為我作為客人有什麼問題）。我曾經很喜歡這家酒店（儘管多次被安置在有明顯污水問題的房間裡），直到我和我的狗住在那裡。我在辦理入住手續時向接待處展示了我的狗（即接待員看到了狗）。每天支付15歐元的寵物費，然後前往房間。沒有向我提出任何其他規則、政策或口頭請求。我的狗損壞了一個矮凳，我在結帳時告知了酒店，並愉快地支付了我的要求（200 歐元）。除此之外，如上所述，我還被要求為床單上的一些毛皮支付 100 歐元，為地板上的一些毛皮支付 150 歐元。沒有提供官方價格表。沒有解釋為什麼每天 15 歐元的寵物費不包括清洗毯子和吸塵地板的費用，我所有的問題或邏輯論證都被忽略了。酒店代表團隊慷慨地為我提供了 50 歐元的清潔折扣（我沒有要求），只是確認這些金額並非基於任何實際價目表，因為如果酒店真的遭受了 250 歐元的損失，那為什麼呢？他們會“贈送」我50 歐元嗎？我認為這是敲詐勒索，建議報警。 15分鐘後我回來時酒店仍然沒有報警。由於我有緊急事務，必須離開，所以我按照酒店工作人員的要求支付了費用。我認為實際發生的事情是酒店工作人員不小心或魯莽地將我們安排在一個禁止寵物的房間（因為有地毯，不像其他一些房間。在發現最初給我的那個房間有異味後，我被安排到那個房間污水 - 以前多次發生過）。他們沒有向他們的員工收費，而是向我收費，這樣他們就可以（如果他們真的這樣做的話）對動物進行深度清潔，使其再次適合過敏症患者。工作人員對我作為客戶的粗魯和惡劣態度不符合酒店業的溫和標準。大多數顧客可能會覺得這家酒店令人愉快 - 確實如此，直到不再如此。

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.