勒西雷納斯飯店

Former Receptionist/Concierge at Le Sirenuse Hotel, Positano – A Deeply Disappointing Experience Behind the Glamour I was hired by Le Sirenuse in Positano, Italy, on a 14-day trial as a Receptionist/Concierge for the 2025 summer season, with staff accommodation promised through October 31. With several years of experience in five-star hospitality in Beverly Hills, I was genuinely excited to contribute my skills to such an iconic luxury property. Sadly, the experience turned out to be one of the most disappointing and unprofessional of my career. Before my arrival, I was asked to delay my start date by nearly two weeks. When I finally arrived, I was shocked to find my accommodation still under construction—dusty, noisy, and constantly filled with workers. As I was assigned to overnight shifts, resting during the day became nearly impossible. I reached out to my direct manager, Giovanni, who acknowledged my message but never followed up with a solution or response. Still, I showed up every night, exhausted but determined. I received repeated praise from guests for my professionalism, warmth, and efficiency. Several even expressed surprise that I was only on a trial period. Their appreciation was the only recognition I received during my time there. To make matters worse, there was no uniform ready for me upon arrival. I was told nothing had been arranged, so I purchased a professional suit at my own expense—never reimbursed. For a hotel that prides itself on impeccable standards, this was an unexpected and disappointing oversight. On the 14th day of my trial, after finishing a night shift at 7:00 AM, I was asked to wait for a meeting with management and HR. I waited nearly two hours—tired and still in uniform—only to be brought into a room with several managers. Not one of them looked me in the eye. Without any feedback, explanation, or even a basic thank-you, I was told I had not passed the trial period. That was it. No closure, no discussion—just silence. It was cold, impersonal, and frankly, insulting. I gave more than what was asked of me. I returned on my days off to help guests who specifically requested me. I adapted quickly, remained composed under pressure, and constantly received guest compliments. Yet none of this was acknowledged. I can't help but suspect there were other internal reasons behind the decision—none of which were communicated. The lack of transparency only deepened the disappointment. Operationally, the hotel is outdated and mismanaged. Despite modern equipment, the reception still relies on cumbersome manual paperwork. The back office is understaffed and overburdened, with team members juggling everything from PBX to manual housekeeping logs, welcome drinks, and check-ins. It felt chaotic and disorganized, lacking leadership or clear structure. Le Sirenuse may present the image of five-star luxury, but behind the scenes, it falls short in professionalism, employee care, and basic human respect. I left feeling di