波特索伊車站飯店

Hotel typique, parking public derriere l hotel Acceuil sympatique, Accompagnement jusqu'à notre chambre, Grande chambre propre, Salle de bain correcte, Restaurant carte restreinte mais produits frais et locaux. Du choix dans les desserts.

Fantastic welcoming hotel on the main road. The staff were so friendly and helpful and the room was comfortable and quiet with good facilities. The food was amazing, freshly prepared with a good choice. Breakfast could not be faulted, again with great choice and freshly cooked. Definitely worth five stars.

Chose to go back to the Station Hotel as it was always decent in the past. Its not decent anymore. I called to reserve the table and having rang about 4 times, eventually got put through to what seemed like a call centre. A difficult conversation later we had a booking. I wasn't convinced the chap on the phone got the details right so after a few days later, called again to confirm the booking. When we arrived two days later, no one knew anything of our booking. The place was absolutely dead on a Saturday night - not a single person in there. Alarm bells should have rang and we should have left. There was no smell of food as you expect in a restaurant....which was worrying. We were served by a young waitress doing her best. She didn't know about a kids menu or what draft beers were on offer. I don't blame her though as she was nice and tried her best. But it just smacked of a total lack of management. The place had no life at all. No music, the lights weren't on and it just wasn't a nice atmosphere. We actually asked if there was any music that could be played and ended up playing some tunes quietly on our phone - how sad is that?? After asking for the kids menu (and once the young lady went out back to ask if there was such a thing) we were simply told the three things available, Scampi, Chicken goujons and cheeseburger. Ordered Scampi and Goujons, which the kids did enjoy. They forgot their chips however so we just cancelled those. There was no customer care really, once the food was handed out we didn't see anyone again. Had to go looking for someone when we wanted Ketchup or ask about missing food items. Hour and a half later our food arrived. Just very generic watery curry like you would get out of Asda for £4. Think I had about four tiny cubes of chicken in mine. Thick frozen chips were hard. My Mrs did quite like her Prawn curry but the Nan bread was cheap rubbish out a packet. The chap that appears to be running the place and probably cooking the food did come out and apologise. Just a bit of a shambles all round. We won't be returning.

We stay in Portsoy at least annually as a family and always have a meal at the Station Hotel on the Saturday night. It was always full, a great atmosphere and good quality food. This year we struggled to book by phone, it seems to go to a call centre. On arrival no one was aware of the booking. It wasn’t a problem as the restaurant was empty! We should have twigged and left then! The menu was different with a few curries, liking spicy food this wasn’t a problem. We had to ask for a children’s menu and were verbally offered a choice of chicken fillets, scampi or burger and chips. Great so far all things the children were happy with. The scampi and chicken fillets arrived in good time but no chips! They didn’t follow and neither did our food! One and a half hours later our curries arrived. They bore no resemblance to what we had ordered. They were clearly a low quality supermarket chicken tikka masala (not a khardai) microwave meal with tiny squares of chopped chicken in a lot of tasteless sauce. What a cheek taking us for fools and charging £12.00. The naan breads were supermarket packet version! As our meal took so long we asked for a pudding for the children to be served at the same time because they were fed up. It didn’t arrive and we had to ask again. Our grandaughter, a ‘Brownie aficionado’ said it was disgusting and couldn’t eat it. By the time we left no other diners had arrived, and yes once bitten you would never go back! Avoid at all costs.

I had visited hotel in 2024 when previous owners had it. Although needing some modernisation I couldn’t complain about friendliness of staff, and food was excellent. Generally a good atmosphere in the hotel and dining area. Cleanliness was at an acceptable level However, visiting this month, under new ownership, things have changed. Breakfast was cold snd fried eggs were overcooked. Amenities were poor, having to ask for towels etc Staircases looked as though they’d never seen a vacuum and window sills were very dirty. The bed was, however, comfortable Other guests who were returning guests also expressed disappointment.

We stayed here for three nights in one of the family rooms while visiting nearby, and it was excellent. The room was clean and we had lots of space, even with travel cot and all of our stuff. The staff were lovely and very helpful, even brought out some toys kept downstairs to keep the kids occupied at dinner. It was also excellent value with the breakfast, and we got good dinners in the resturant. Thanks again for our stay, we will definitely be coming back next time we visit family.