福茲別墅水療飯店(Vila Foz Hotel & Spa - Member of Design Hotels)

這家酒店是真正的五星級酒店。面向大海的無與倫比的位置。非常專業的工作人員。他們知道一切，但你卻沒有意識到。具有時代特色的豪宅與新部分完美融合。裝飾有個性。卓越的價格品質。對我來說，波爾圖最好的。早餐很棒。

我喜歡這個地方！美味的餐廳！波爾圖最好的燴飯！服務非常周到，我很喜歡Flor de Lis餐廳，這是我一生中吃過的最好吃的羅密歐與朱麗葉甜點！我會回來享受水療中心，這是一家非常溫馨的老式酒吧，具有古典的感覺。

真正的頂級體驗：一棟美麗的古老別墅，經過精心修復，環境優美，細節豐富。整個體驗真的很特別：從雞尾酒的歡迎（我一生中喝過的最好的之一），到他們在門口迎接你，房間裡充滿了禮貌的細節……一切都是 10 分。早餐是也很棒（前一天晚上我在他們的米其林餐廳吃飯，我不是很餓）：牡蠣，香檳......餐桌服務與自助餐相結合，不遺漏任何細節（還有美味的水果，這並不遺漏）總是會發生）。享受

DO NOT STAY IN THIS MEDIOCRE HOTEL, IF YOU’RE USED TO/EXPECT 5-STAR SERVICE I stayed at the MANOR HOUSE GARDEN SUITE. ROOM: The carpet was not vacuumed or cleaned adequately. There was a lot of fluff all over the floor. This was particularly noticeable on my wedding dress - all the fluff and dark dirt stuck on it and it was stressful to clean. SERVICE: Below average. I had to call reception late in the evening to request a turndown service, as they seemed to have forgotten. Their idea of turndown service involved a member of staff handing me new towels at the door. They didn't even enter the room. BREAKFAST: Limited breakfast buffet of which none of the options were impressive. Service was incredibly slow and I had to wait for almost an hour for what I ordered. I also had to remind them of my order. MY EXPERIENCE AND STAFF PROFESSIONALISM: I booked almost two years in advance for a couple of nights during my wedding. I made this clear to the hotel from the moment I booked the room. Initial communication with guest relations was good - they were friendly, responsive and seemed to understand what happens when a bride is staying. I made the hotel aware that people would be coming to my room to help me get ready for my wedding. I would assume that it is widely known that brides want photos of every moment of their wedding day. However, the staff didn’t make me aware, in advance, that photos were not allowed in the hotel. Shockingly, I found this out as they told off the photographers for taking pictures outside my room. While I understand that guest privacy is incredibly important, the staff have to make you aware, in advance, that there's no leniency and no photos are allowed even when there are no guests nearby. The way the staff handled the situation was appalling. Mara was very rude and unprofessional. She had no empathy whatsoever. The hotel was empty - I didn't see any guests around, so I begged (almost crying) to take some pictures where there was no one, especially in the garden, and she visibly couldn't care less about the situation. What's ironic is that influencers are allowed to take professional pictures with a photographer around the hotel. At the end of my stay, the hotel staff didn't even ask how it went. We then asked to register a formal complaint and again not a single person said sorry to us. The least I would have expected was a drink on the hotel to acknowledge that they caused a very stressful situation, but we didn't even say sorry. Most of the staff, especially management, need to go on some proper training. The final nail in the coffin was that the porters kept staring at us trying to juggle all our luggage to our taxi, as we left the hotel. We had to ask for their help to carry our bags, and wedding clothes. It's clear that poor service is common across all staff. There were very basic things missing, such as cleanliness, professional staff and a satisfactory breakfast. I'm confident there are many other hotels offer

服務很糟糕，對嬰兒有很多偏見。預訂時，他們告訴我他們接受兒童入住，但當我到達那裡時，我的兒子被拒絕進入酒店的公共區域，這很荒謬。我已經懷孕6個月了，請求寬容和理解，但酒店，尤其是負責客人的瑪拉女士，態度僵硬且傲慢，說他們無能為力。我哭著離開那裡，要求退還我的錢，但他們想強迫我住一晚，因為他們聲稱無法退還資金。荒唐，是我去過的最有偏見的飯店！

我和家人一起度過了兩個不幸的夜晚，我一生中從未受到過如此惡劣的對待！我的女兒懷孕 6 個月，有一個 1 歲的嬰兒，但她被拒絕進入酒店的社交區域，因為她有一個孩子（她甚至不想與人交談！！）。負責客人的人馬拉是一個極其傲慢和偏見的人，即使在我們要求一點靈活性之後，當我們表達不滿時，他仍然微笑著取笑我們的臉，並且仍然不想退還我們的預訂資源。這樣的地方不應該接待家庭、不靈活、傲慢和對孕婦和兒童有偏見的人。由於壓力太大，我的女兒在接待處哭了，他們仍然不允許她使用酒店的公共區域。不幸的

餐廳呈現強烈使用狀態，並帶有濃厚的煙草味。我不幸遇到了一個比索，他們告訴我是店主。簡直可惡。我承認我願意付錢不去。

The administration was a DISASTER. Three different people gave us different amounts for the stay and all tried to charge us differently. Not only did they fail to own up to their mistakes, but they were also extremely rude. In particular Nada Santos. I have never been spoken to so badly by anyone in the hotel business before. Management should reconsider their billing system and hiring criteria. I would never stay here again. This was not what i was expecting from a five star hotel.

忘記您在照片中看到的美麗建築以及您想要預訂的地方。這不是您要住的地方，儘管網站上沒有提及任何相關資訊。驚喜！您將身處隱藏在其後面的單調立方體中，與破壞海濱的許多其他立方體相比並沒有好多少。至少您可以從窗戶看到該地點的照片。還可以欣賞海景，價格實惠，前景是繁忙的 4 車道，您可以享受 24 小時交通便利。你需要的一切都在那裡，一個漂亮、實用、舒適、乾淨的房間——這就是我的想法，直到我看到床邊的（假）石頭床頭櫃上有奇怪的白色污漬和結皮。就像剃須膏（希望如此）。有點令人不安，我拿了一些紙巾進行了清潔...有趣：一瓶杜羅“Vila Foz”2019 紅酒（標價 55 歐元 - 至少它有價格，不像旁邊的那瓶波特酒 - 和花生，見下圖）在房間裡靠近窗戶的桌子上。她在那裡度過了她的日子，不僅在光和熱中，而且整個下午都在充足的陽光下……葡萄酒被存放在地窖裡是有原因的。太浪費了。我不會嘗試喝它...豐富而優質的自助早餐，沒有什麼可抱怨的；除了餐廳（Flor de Lis）位於一個黑暗而沉悶的地窖內，有著相當險惡的灰色/金色裝飾。如果天氣允許的話，可以試試露台。我也嘗試了晚餐；作為開胃菜的“risois”是正確的；然後是鱈魚菜；壞主意：向人滿為患的工作人員要一塊檸檬。 15分鐘後重新啟動後，菜就冷了（但同時他們倒了四、五次水）。菜單上的馬鈴薯是普通的煮馬鈴薯——顯然是不久前煮熟的，然後重新加熱，這與馬鈴薯永遠不會很好吃。相當平淡（因此是檸檬）；我應該要鹽和胡椒，但我不知道這需要多長時間......我決定就這樣，沒有嘗試其他任何東西。最後的驚喜：水壺和咖啡機附近的小袋花生（因此不在迷你吧內），還有小塊巧克力，在介紹房間時被稱為“禮貌”，但沒有提及價格……實際上已開具發票出發時…好吧，大約400 歐元/晚…還有12 歐元的驚喜花生補助。班級。我們做得很好，他們沒有額外收取肥皂費用。總結來說，只要一半的價格，我覺得還是可以接受的。但這個地方肯定沒有達到它的要求和高昂的成本——而且到處的裝飾、家具、窗簾和金色的牆壁都不能滿足它的要求。