維拉福茲藍色之家

Отель очень хороший , новое качественное чистое белье , завтрак с хорошим видом , из номеров открывается хороший вид. Минусы: -завтрак очень бедный. Одни яйца. Даже нет Бенедикт. Может добавить авокадо тосты, яйца Бенедикт и какие-то более интересные блюда. -почти во всех номерах туалет и спальня разделяются прозрачным стеклом. Это очень неудобно когда отдыхаешь парой. - кондиционер работает не очень хорошо В целом нам все понравилось ! Но отелю есть над чем работать ))

至少可以說，我在 Hotel Maison Bleu 的住宿令人沮喪。從一開始，我們就可以看出，這次體驗並沒有達到人們對這家自稱五星級飯店的期望。 第一個主要問題是缺乏有關私人停車場正在維護的資訊。當我們到達時，我不得不聯繫酒店，詢問停車入口在哪裡，但他們告訴我，由於正在進行維修，所以無法停車。結果，我們不得不把車完全暴露在街上，這不僅不方便，而且對於這種標準的酒店來說也是不可接受的。缺乏透明度是粗心大意的第一個跡象。我也在飯店和餐飲業工作，當這樣的事情發生時，首先要做的就是告知你的客戶和客人由此帶來的不便。甚至沒有客房服務。這怎麼可能？ 另一點讓體驗更加不愉快的是完全沒有 Wi-Fi 和網路。我們無法看電視，而且連接剛剛建立不久，幾乎馬上就會斷線。當我們向接待處反映這個問題時，他們給出的答案基本上是「他們無能為力」。這種缺乏主動性和無法解決基本問題的行為令人失望。我們知道只有負責的公司才能對網路發表評論，但我很抱歉，一家飯店，我再說一遍，五星級飯店，怎麼能從一開始就出現這種失敗呢？除夕夜，我理解，但是技術支援有義務以任何方式為您解決問題，否則酒店必須制定計劃讓客人對這種情況感到滿意。我們真的需要談論消費者權益嗎？我不這麼認為，因為這家旅館是五星級的，或者更確切地說，他們是這麼說的。 此外，如果飯店的位置是您入住的重要因素，請注意，對於想要探索波爾圖市中心的人來說，這並不實用。步行路程很長，可能會很累，特別是如果目的是享受節日或最受歡迎的旅遊景點。 唯一的積極方面是房間和浴室的設計，裝飾精美，提供毛巾、浴袍、拖鞋和吹風機等設施。然而，這正是您對高端酒店的最低期望。我說得對嗎？ 我並不是五星級飯店的專家，但作為一個經常旅行的人 — — 尤其是在新年前夕去波爾圖旅行的人 — — 我可以肯定地說，這次體驗根本無法證明這家酒店所擁有的五星級的品質。在我看來，這次體驗不值得超過 3 顆星。我去過星級較低的飯店，但舒適度無可挑剔。值得一提的是，早餐服務周到且美味。有多種款式可供選擇。我們退房時在場的工作人員非常友好。 為本該是服務的東西付費

My travel agent made our reservation for this boutique hotel and mistakenly booked it for two people. When I arrived I was told there would be an additional 95 Euro charge a night for the rollaway bed. I was under the impression it had been paid based on reservation confirmation. I was told it would be looked into and they would get back to me. They didn't get back until I checked out and demanded payment. I was very sad because this was a nice hotel but not 95 euro extra a night hotel. It has a nice view of the Douro River and the room was nicely decorated but it is not in the greatest location for walking to city center. Also the restaurant was just ok for breakfast and I would suggest going to a cafe instead for basic pastries and coffee. Hotel also takes on the scent of whatever the restaurant is cooking which is not always great.

Nous avons trouvé sympa de déjeuner sur cette terrasse avec sa vue magnifique qui domine le Douro Très bon accueil et personnel très agréable et au petit soin La carte est très bien, les produits cuisinés sont excellents Bon rapport qualité prix

We made a reservation at your restaurant located at Hotel Maison Bleue Vila Foz. Upon our arrival, we tried to use the external hotel elevator but it was not working. And we tried to ask one of your staff members (a young woman wearing braces) that if possible we could use the intern hotel elevator to go the hotel restaurant.  She kept telling us just "No" even we explained her  our situation My mother, who is a senior citizen with mobility difficulties, asked if it would be possible to use the internal hotel lift. The staff member,she repeatedly insisted that we use the stairs, even we explained our situation as the external elevator was out of order. We were extremely disappointed by the attitude and lack of support from your staff. It is regrettable that we were unable to dine at your restaurant due to the apparent inability of your team to accommodate guests with reduced mobility.

Can’t comment on the hotel … we had lunch in the restaurant on the terrace overlooking the river. Short menu with 6/7 options for starters, main and dessert. However very nice choices. The food was lovely … try the octopus or risotto … and the service was great. The staff were particularly welcoming and friendly. The views are spectacular and, as the weather was blue skies and sunny, it was particularly pleasant. We just turned up off the street with no booking at about 1pm on a Sunday …. For us it was good timing as it was fairly busy by about 1:30pm. Not cheap, but worth it for the food, service and location/view.