The plot, the garden, the location are world-class and just amazing. You can understand why this place was once known as one of the best hotels at Costa Smeralda. Unfortunately the hotel is totally run-down and poorly managed. From the very beginning of arrival until you leave, one can barely believe the condition of the hotel and the what you experience as a guest. We had a front row room with sea view. The room had a musty smell, dirty windows, dirty lampshades, it was sloppily painted with color blots at tiles and furniture. We could not close the window in our bathroom. The hotel is far away from a minimum standard of a luxury hotel. The food at the bar and at breakfast are a shame for Italy (we never had dinner at the restaurant). The hotel hosts couples without children as well as families with children, which causes problems in terms of noise pollution. It would be easy to offer separate sections at the beach and at the restaurant so both groups can enjoy their stay, but instead you hear „ It’s Italy, what can you do“ when you mention, that babies and small children screaming around constantly at the BAR at 19:00 is a little bit irritating, while trying to enjoy a sun-downer cocktail. The bar is more of a kids club before dinner, than a place where you can enjoy a drink. So we decided to never go to the bar again and always leave the hotel for lunch, drinks and dinner. Given that the food was poor, it was no big loss. In general there are so many details, which are embarrassing, a shame and ridiculous: - the hotel pool: fantastic size but it is lined with a horrendously blue resin, which crumbles at the edges of the pool wall - just a ridiculous eye sore - everywhere you find areas, which are used as storage spaces for garbage - the staff is generally unmotivated and does not have any kind of refined attitude (with some few exceptions - e.g. chef de bar was a perfect example for flawless, refined classic attitude of Italian Grand Hotel) I love Sardinia, I love the exceptional beauty of the nature and the sea, I love the kindness of Sardinian people. They have this special genuine friendlyness, which is heart warming. I also understand, that Sardinia is a little bit more expensive than other parts of Italy. The season is short and you have to bring everything to the island. I am totally aware of it and I believe that exceptional service and luxury shall have a high price tag. But this hotel is just a bad joke. I hope that after the renovation they will also change the management, because luxury is not a matter of refurbished rooms but a mindset, which is created by the people who run and own a hotel.
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