費爾蒙特皇家庭園飯店

O atendimento é lento . As pessoas não são muito simpáticas . Desde a pessoa que recepciona no café , a pessoa do check in . Falta cordialidade , simpatia . Fizemos o check out , não conseguiram resolver a conta e ficaram de mandar por e-mail , o estorno da garantia . O quarto que ficamos a beira mar é muito bom . O cardápio é bem reduzido e em vários momentos do dia 15h não se consegue mais comer na praia e o restaurante da piscina não tem quase nenhuma opção . Restando o serviço de quarto .

For a Fairmont 5-star rating it was terrible breakfast was very limited grounds were not too tidy staff was way too slow they ran out of food and drinks at breakfast for the amount of money we paid it was a terrible experience

We thoroughly enjoyed our vacation at Fairmont Royal Pavilion! It is a beautiful property right on the beach, very well maintained and staffed. Everyone we saw and spoke with was extremely respectful, professional, helpful, positive and pleasant. Staff went above and beyond in all areas of guest service!!

Our room was always clean daily and rveningturn down service, AC had funny smell, our fan had rattle which was fixed same day,

I think the property was great with good services and attentive workers. However , i feel it was bit overpriced not just for the room also for any extra services we were considering. As result we ended up doing lots of dining outside of the pavillio. And to our surprise we noticed other doing the same. Lol. Amazing 👏

Fairmont Royal Pavilion has great potential with its beautiful setting, but the service fell short of our expectations as this is a high end hotel with a price tag to match. The Fairmont Pavilion has truly stunning views and is a picture perfect setting. However, the overall experience was let down by the level of service, which lacked the warmth and attentiveness Compared to other, even lower-rated hotels we’ve stayed at on the island, where staff consistently went above and beyond to ensure a comfortable and memorable stay, the Fairmont felt impersonal. The service lacked that special touch that makes guests feel truly welcome and cared for. While the setting is undeniably beautiful, the experience didn’t quite meet our expectations, especially given the Fairmont’s reputation.