Residence Inn Kalamazoo East

Arrived at 11:30 at night to check in. As we walked into the lobby area, we were immediately told that our room would not be available. The property had overbooked by 10 rooms and our room was one of them. Without looking us up, or confirming our reservation, we were just told we would have to leave since Residence Inn could not accommodate us. When I inquired about my payment for the room, I was assured that it would automatically be refunded. One week later, it has still not been refunded, and now I have to waste more time on this awful experience.

NOT WHAT I EXPECTED!! Should have know, when we approached the outdoor entrance to the room, dirty with debris around. This DID NOT look anything like the pics displayed on the website. The bathroom was awful. The tub had a permanent yellow ring, the shower curtain was threadbare, and the towels were thin and worn.(one had hair on it, so I assumed it was from the last guest!) I didn't even use the tub or shower! The sheets were thin and cheap along with the pillows. We had a restless night and got out of there at 7:30 in the morning. This looked like a very worn out room with little maintenance. Very surprised that MARRIOT has their name attached to it. I let the front desk person know this when we checked out and she seemed unconcerned.

By far the dirtiest room ever in any Marriott property. Spider webs, un-vacummed closet, dirty bathroom, sticky kitchen floor, dirty blinds. Yellow water out of the faucet. The place needs a serious update.

The front desk person Shelby is incredible. She went out her way to ensure we liked our room, even moving us. When the Wi-Fi didn't work with my laptop she came down and fixed it. This type of property is a lot to keep maintained. It needed a refresh in many areas. The hot tub was taken out a few years ago. Over all ok.

Front door was locked when we went to check in. Worst hotel breakfast I’ve ever had. Poor food quality and out of coffee. Expected mediocrity at minimum for $375/night.

Unfortunately we never got a room to stay in because the hotel was out of power. Once we got there we were turned away and told that they had no power and sorry they had no rooms for us. Of course they never contacted us prior to let us know that so we got there on a weekend when there are no rooms available anywhere in the area to find out that we had no rooms. They should have at least tried contacting everyone that had reservations especially considering that I paid in advance and was turned away once we got there. They were out of power two days prior to us arriving so they could have at least gave us a heads up. When we called the place they wouldn't even answer the phone.

FALSE ADVERTISEMENT SCAMMERS 1. The reviews must be fake 2. Pictures of the rooms are not really the rooms. I paid for a king suite with 2 rooms, showed to have a fire place, and comfy. - No King bed - queen bed that was incredibly old and sagged. The sheets had no edges to hold on to the bed, the elastic part was cut off, when moved it exposed a giant pee pad covering the flimsy mattress. - 3. Room reeked of cigarettes

Staff was great and very accommodating; however, the room was not clean, the bed linens were not fresh, there was a makeshift wooden platform to walk across to get to the room.

Some of these units are ground floor with functioning windows that do not lock. Our bathroom door did not close. The room was dirty with dead bugs in every corner. I did not expect this out of a Marriott property!