度假村水邊舒適飯店

We were told to come back at 2pm to check in, then came back just after 2pm, to be told the room wasnt ready and to come back in 15 mins, came back at this time and was told the room was ready however when we got the keys the maid was still cleaning for another 10 minutes. There was no lock on the balcony door which was unsafe. Rattling pipes kept us awake, the mouldy, run down bathroom looked horrible. There was no lift - made it challenging getting to the second floor with a pram and luggage. We canceled our next night stay and went elsewhere.

We chose this property for an overnight stop traveling from Brisbane to Sydney and it looked good in the photos. I reality the room was very run down and basic. The bathroom was at least a decade overdue for renovation as it has had numerous repairs (broken soap holder in the shower had just been glued together, the made terrible noises adjusting the water, the hand basin tap fitting wobbled...). The bedside tables tops were worn out, lounge chair was worn out. Only very basic tea, coffee and a few biscuits. No toaster or even a saucer to put a bit of my own fruit on. I understand that they have a restaurant and wound prefer us to pay fro breakfast but I don't want a large large breakfast and just want to make a simple toast and my own favourite jam and the fruit I like, so just a plate and toaster is appreciated, I'm not going to cook. Incidentally, I don't need the wine glasses. In fairness the place was clean, the bed was comfortable and the reception staff was very pleasant to deal with, so the staff working here are doing their best. It's just obvious that this was once a premium motel that is now very tired and should be priced at a 3 star level.