阿蘭德爾之家飯店(Arrandale House)

Very disappointing and misleading. My unfortunate experience is almost identical to Lois C’s September 2022. For many years I wanted to see the Manx Grand Prix on the IOM and coming from Australia this was going to be a major event for me. So after much research on the web I booked accommodation at Arrandale House Hotel on the IOM through Lauren and paid a deposit of £495 in November 2019 for 25-31 August 2020. Covid put an end to that , international travel was finished and the MGP was also finished for two years. As it was beyond my control I sought a refund of my deposit in May 2020, this wasn’t forthcoming and after a number of emails I was offered a 50% discount on my next booking given by Rose and described as “a gesture of goodwill “ , this I thought was better than nothing but of course it meant I had to rebook at Arrandale. In 2022 people were travelling again, so in February 2023 I naively rebooked Arrandale House to use my 50% credit so I could continue with my hope to witness the MANX GRAND PRIX in August. After explaining to the receptionist ( Scott) I had a credit that could be verified by the emails , he didn’t want to know about it or wish to follow this up. So again I naively paid the full deposit thinking that I would sort this small problem out when I got there in person with the email proofs in black and white on paper. They also wanted payment in full before I arrived, another red flag! When I finally met Scott, he was ever so pleasant but was simply dismissive of my claims and said that it was too long ago and that was that! Covid cost everyone, people lost wages , jobs , businesses, and sadly many lost their lives, Arrandale didn’t seem to lose anything at least from me , they got my initial deposit and then another accommodation fee , having promised in writing something different. I naively believed this. Accommodation report, the good and not so good ! The Good The position is very good. The unit was recently painted. The floor coverings were also new. The Not So Good All the fittings, taps and the like were well past their use by date. We booked two bedrooms and got one bedroom, with a sofa bed in the living room. The kitchen couldn’t fit the table, so it was in the living room, which was now a bed room. The kitchen utensils seemed to have come from a car boot sale . All old, in poor condition, and not matching. The kitchen floor had a one inch “ bounce”. The TV didn’t work as it wasn’t connected to the aerial ( now in a “ bedroom “ anyway ). We spent 5 weeks travelling around the UK and had a wonderful time and stayed at some great places , l have to say this definitely wasn’t one of them.

Estuvimos hospedados en este hotel la pasada semana para ver la carrera TT Isla de Man. La habitación estaba bien (nº 105) pero recomendaria mejorar la limpieza, el baño no se limpió en toda la semana y las toallas que se retiraron no se repusieron. Eso si, hay que destacar el personal de recepción y del bar que estuvo fantastico en todo momento y muy amable. Los desayunos estaban bastante bien y eran abundantes.

We tried, in October 2019, booking a room on the net for the 2020 Manx Grand Prix but none were available, and it said to contact the hotel direct. We called and were given a room, for which we were to immediately over the phone pay a deposit of £220. When Covid stopped the 2020 MGP, we e-mailed to ask what was to happen next, and were informed that as we had booked a non-refundable rate, they would very graciously refund half of our deposit as a "gesture of goodwill." But we'd not been given a choice - no-one had mentioned that there was a refundable rate, so we wrote back that we were looking into this. Of course, 2021 was also cancelled, and finally the MGP was to go ahead in 2022. We decided to approach the hotel staff face to face whilst there. Bikers talk to each other, and none of the other guests had lost half of their deposits. They thought we should speak to Reception. The result, after a conversation and several e-mails, is that they are not refunding any further money, and out of three hotels and one ferry company used on this trip, the Arrandale is the only one to profit from Covid. I find this exceptionally greedy. Strangely, in the meantime, the story has gone from doing us a personal favour as a "gesture of goodwill," to now claiming that they did this to everyone who booked and paid the non-refundable rate. This is not what we were told by the other guests. Also, their website, which hasn't been updated for over a year, says that if you have to cancel in 2021 due to another lockdown, you'll get a "no-quibble" full refund. Sadly for us they are refusing to extend that guarantee to include the previous year. If you have booked to stay in this hotel, keep your fingers crossed you don't have to cancel. Make sure you know what you are paying for. It seems once they get your money, it is a prisoner.

We were placed in cupboard no: 101, laughingly described as a twin. This is probably one of the worst rooms I’ve ever come across. The beds or rather the pallets with straw mattresses, were incredibly uncomfortable and would benefit from new straw. The bathroom was the smallest I’d ever encountered and even turning round had to be done on the spot. The shower cubicle was tiny and if you are an average adult, you’ll struggle. Turning the light on, activates the extractor fan, which sounds like an old 1950’s Quatermass episode. There was an old tatty chair in room, which through necessity we used for clothing, etc. There was a luggage stand in the room which was leaned against the wall, as there wasn’t enough room to use it. Even though a four night stay, we left the notice for the room to be cleaned just once, after the second night. The towels we’d left on the bathroom floor to be renewed / refreshed, we’re simply refolded and placed back on the towel rail, even though wet. There is only a dining room / bar downstairs, so no lounge area. Breakfast was good and staff to be fair were pleasant, the hotels only positive point. The hotel is tired and certainly not recommended.

What a DUMP was going to say it’s a sh*t hole but that’s not strong enough Arrived - no one on reception key left in an envelope! No wi fi as promised Beds awful so uncomfortable Tv doesn’t work Shower crap Breakfast late starting God I could fo on for ever but why waste my time on a dump like this

Traditional Douglas guest house with some smallish bedrooms. 3 floors and no lift so ask if you need ground floor. Great breakfast to set you up for the day. Very clean. Handy for sea front and town. Overnight street parking.

We stayed here for a honeymoon style getaway due to covid. we never actually got a honeymoon, so we took the chance to get away for a few days. The House is very well located just 4 minutes walk from the Promenade, it has a lot of stairs so if you struggle with stairs this isn't the place for you as there is a lot of them and they are steep as we found running up an down to the room is a pain after a while lol the room was great spacious with a view over the water, we had room to eat, sit an watch the boats come and go and watch TV as well as a bathroom with a walk in shower. The room was clean and tidy, and the windows work, which is a bonus as it did get very hot on. It was nice to be able to open the windows and enjoy the breeze. Our issue was the beds and this is the reason for the 3 stars omg they where so hard it was actually like lying on the floor I've never felt beds as hard in my life they had no comfort to them and actually left myself and my husband in pain due to the lack of support and how uncomfortable they where whic resulted in alot of disturbed sleep as we just couldn't settle on them the duvet where very thin like 3.5tog an even the pillows where hard honestly if it wasn't for hoe bad the beds where we would have gave a higher rating. The breakfasts were great, and the staff were lovely we really enjoyed our stay and it really was perfect location ways etc just need to do something about the bed situation

I have never written a negative/average review before. But i feel this review is fair and is useful for future guests. This B&B is in a great location for exploring the island, close to bus stops and a short walk into Douglas town, where we found some lovely independent restaurants. Unfortunately the B&B is very tatty and the room tiny. We had two mornings with no hot water, we were told no one else had mentioned that they didnt have any hot water so must be our room/ supply and demand issue! Stay here for the location only

A nice place for my husband and I to explore IOM by public transport. Centrally located not to far from the bus stops and a nice view of the harbour from our bedroom . Lovely breakfast and friendly hosts.