凱洛格西部會議中心和飯店

Locked out my paid room. First. NO pool! But not for me to complain. Now the reason to complain is because I had packed my belongings for an early exit to get in front of your heavy LA traffic morning rush. As I packed my first half and went to load my truck I was locked out my room for room card not working. No biggie til I realized not one person was available to help me get in my room. Had to sleep in my car while I paid for a room. Attempted to call over 4/5 times and called the line extension #2222 and not a soul to help. I paid for no access after the lock out. Had the worst experience because I was unable to access any person to help with a new card. Why? Why is it so hard to access a rep to help w a faulty card that is supposed be tested before they give them. Not only did I sleep in my car. I needed my second half of items that were in the room locked but I missed my nearly meeting at work and was unable to get to my job and meeting. I was told to just take the day off. Feel this hotel needs a solution for this problem but neglected to give me the answer. I was told refund of the night and full stay are good cards from the beginning bbb.

The only good thing about this property was that it was quiet. On the other hand, the rooms were old. The carpets were dirty. The Shower didn’t have good pressure. It took 15 minutes to get hot water. The air conditioning wasn’t working well. The property offered Pool and it was under repairs in the middle of the of summer. Overall, too much money for the room, The property has to modernize to be able to charge as much as they charging.

The property is under going major renovation and we got to experience that noise at 6:00am in the morning. If the hotel will remain open during renovation, they should be clear to the guest about this.

Good quiet place. Clean rooms, but a bit old. No one at the reception after 6 pm.

Old property, no pool

GOOD