波隆納魯沃艾克霍湖畔別墅的評論

住宿方回覆: Dear Guest, Thank you so much for your amazing review! We are delighted to hear that you found Ekho Lake House to be a heavenly experience and easily the best five-star hotel in the world. It warms our hearts to know that you appreciated the divine location, surrounded by the ancient reservoir "Parakrama Samudra." We take great pride in maintaining our hotel like a paradise, and it's wonderful to hear that our garden and pool staff, as well as the management and admin team, contributed to the friendliness of your stay. We're thrilled that you enjoyed your room with its own veranda, balcony, and a personal corner swimming pool overlooking the reservoir. Providing excellent amenities and a modern touch is something we prioritize, and it's fantastic to know that you found the food to be excellent, with the added bonus of a personal cappuccino machine in your room. Your generous words truly mean the world to us, and we can't thank you enough for your glowing recommendation. We look forward to the pleasure of welcoming you back to Ekho Lake House for another exceptional stay! Warm regards, Nuwan Wijerathe. Manager EKHO LAKE HOUSE POLONNARUWA.

住宿方回覆: Dear Guest, Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you enjoyed your stay at our small boutique hotel with its stunning views over the ancient lake and its convenient location near the UNESCO Ancient City of Polonnaruwa. It sounds like you had some amazing wildlife sightings from the hotel! We're delighted that you found the restaurant to be excellent, with a variety of meal choices that impressed you during your three-night stay. We're sorry to hear about the issue with your room not being cleaned throughout your stay. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We will address this promptly to ensure it does not happen again. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another delightful stay in the future. Best Regards, Nuwan Wijerathne General Manager EKHO LAKEHOUSE POLONNARUWA

住宿方回覆: Dear guest, Thank you for sharing your experience at our historic lakeside Rest House. We are delighted to hear that you enjoyed your stay and found our establishment to be beautifully restored and maintained. It's wonderful to know that you appreciated the serene location by Polonnaruwa's wewa and that you found our rooms to be well-appointed and comfortable. We take pride in providing a high standard of service, and we're thrilled that our team was able to make your stay enjoyable with their friendly and efficient hospitality. We're glad you enjoyed the dining experience in our gorgeous dining room with stunning lake views. It's fantastic to hear that you savored the delicious dinner options and found our menu to offer a variety of choices. We're also pleased that you had the opportunity to relax and enjoy a drink from the bar either in the lounge area or on your private terrace. Our proximity to the ancient sites and the museum makes exploring the area convenient for our guests, and we're glad you found it convenient for your visits. Thank you for considering our establishment exceptionally agreeable and beautiful. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Nuwan Wijerathne GENERAL MANAGER EKHO LAKE HOUSE POLONNARUWA

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comments and take them very seriously as they help us to continually improve our services. While we're glad to hear that you enjoyed aspects of your stay, such as our picturesque infinity pool with its stunning view of the lake, we're sorry to learn that you encountered cleanliness issues in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such lapses are not repeated in the future. Your comfort and satisfaction are of the utmost importance to us, and we will take all necessary steps to rectify this. Regarding the lack of deckchairs, we appreciate your feedback and will certainly take it into consideration as we strive to enhance our guests' overall experience. We're always looking for ways to improve and provide additional amenities for our guests to enjoy. Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Warm regards, Nuwan Wijerathne Resident Manager EKHO LAKE HOUSE

住宿方回覆: Dear Nemindu, Thank you for your heartwarming words and for choosing Ekho Lake House for your stay! We're overjoyed to hear that your experience was elegant, memorable, and filled with genuine hospitality. It's delightful to know that Umesh and our dedicated team took excellent care of you and your family, ensuring that your needs were met promptly. We're thrilled that you enjoyed the complimentary upgrade to our Royal Suite and that the well-equipped rooms contributed to a comfortable stay. The picturesque location overlooking the 'Parakrama' tank adds a unique charm to the experience, and we're pleased that our central location made it convenient for you to explore historical sites and national parks. We truly appreciate your kind words and the time you took to share your positive experience. The Ekho Lake House Team looks forward to welcoming you back for another memorable stay. Safe travels until then! Warm regards, Nuwan Wijerathne Manager. EKHO LAKE HOUSE POLONNARUWA.

住宿方回覆: Dear Minul, Thank you so much for taking the time to share your magical experience at EKHO LAKE HOUSE! We're delighted to hear that your stay with us was nothing short of exceptional. It warms our hearts to know that our staff, from the front desk to the housekeeping team, made you feel like VIPs. Providing friendly and attentive service is a top priority for us, and we're thrilled that their efforts left a positive impression on your visit. We appreciate your kind words regarding our management. It's our commitment to maintain a high standard and create a welcoming atmosphere for all our guests. Your recommendation means a great deal to us, and we hope to have the pleasure of hosting you again for another magical stay. If there's anything specific that stood out during your visit or any suggestions you have, please feel free to share. We're here to ensure your future stays are just as wonderful. Warm regards, Nuwan Wijerathne Genaral Manager EKHO LAKEHOUSE POLONNARUWA

住宿方回覆: Dear Mr.Ahilan, We’re so happy to hear that you had a great experience at EKHO Lake House, Your review made our day. Our whole team works very hard to keep our guests happy. But we can only do it, thanks to amazing guests like you. Our team will be happy to hear that their hard work has paid off. Thanks again, and we hope to serve you again. Warm Regards, EKHO Hotels & Resorts Management Team