斯派瑟葡萄莊園飯店

We arrived at 10pm. It was raining and cold. The property reception was locked with a sign with a phone number to call for emergencies. I figured not being able to check in was worthy of a call. A polite member of staff informed me that they were in the Guesthouse and would be over in 15 minutes. That wasn’t what I’d expect from a 5 star hotel but not to worry. We got into our room. It is quite aged, in need of a renovation. But again, not to worry. However, the experience got significantly worse when I went downstairs to ask where to go for breakfast. The staff member rudely explained that the breakfast that I paid an extra $120 for was already in the room the night before. It was two pieces of bread, some jam and two packets of cereal. I don’t eat bread/gluten. The restaurant was apparently closed for renovations and allegedly they tried (on several occasions I was rudely told) to contact ******* to inform me but because I’m somehow a lesser guest for booking through *******, they didn’t pass me the message so too bad for me / don’t use a booking agent. I asked for a refund for today’s breakfast but agin was snapped at saying “no”. It’s not so much about the restaurant being closed, not being informed when I booked, the aged room etc, it’s the service (or lack of) that can let any place down.

Delightful property in the heart of Australia wine country. We spent an idyllic couple of days here, riding bikes that the property provided between local vineyards (there are lots to choose from) is a memory that will long be cherished. The property itself is lovely - quiet, charming and well appointed. Great restaurant too. Can't fault it. Stay here!