旅人公寓

We opted to book HTR independently off of its great reviews. We arrived at night with a lot of backpacks and there was immediate service to help us carry them up the hill. The grounds were neat, clean with good lighting. We were shown 2 rooms; one garden view and the other city view but we needed a room with 2 single beds for our teenagers. They told us that the room had been booked but they would make other arrangements. We choose the city view along with the single double bed room and brought back to the office to talk price. We agreed on an inclusive price in USD including breakfast. It was not until after that things fell apart (literally). We settled into our room for a shower but after 30 minutes we had no towels and then the water was cold(told it was solar and they had no hot water but would turn on electric heater). The shower head was broken. The shower was full of grime on the tiles too. Our boys came down and said their tap had completely fell off. Furthermore, we had to wait for a lock for our room. I went to the boys room and the room floor was wet (they did a spot clean when they found out our needs) and the pillows were mouldy. We looked and our pillows too were full of mould spurs. We requested new pillows but only got one. The toilet didn’t flush in our room as the tap was turned off due to a leak. Our fridge didn’t work either. Breakfast was good and served in a beautiful garden area. The staff was very accommodating for breakfast. When we told the manager of our shower and pillow issue she seemed concerned and stated the staff didn’t tell her the shower head was broken. She was more worried about the lock then the health hazard of the pillows but seemed to want to take in the feedback. We had 18kgs of laundry to be washed at the rate of 380r per kilo with the average only being 150r per kg. When it was returned it was still damp with some smelling clean and done not. We asked that it be completely dry as it was to be packed and would only need to be washed again. They said they would put it in the dryer. We waited to pay our bill until it was back and it was returned while we were away. Again only partially dry and someone else’s panties came with our gear. We saw saw a room completely set up for guests complete with 2 bottles of water, flowers in the room and towels neatly set on the bed. We were never offered water nor this beautifully done up room. Seems if your on a review site treatment is different which was proven when a Kiwi couple were given the room we didn’t take and were asked to cancel their booking an exchange for cash rate. This is a hotel of the haves and have nots. The staff work hard but the management take no responsibility for anything; they knew shower was broken, didn’t check laundry second time, boys room was put together in a hurry under false pretences and had no care about the pillows (ABC has an excuse). On check out they added taxes (not agreed to or mentioned at check in) and didn

One of the best hotel in lakeside pokhara. i have stayed 5 nights in my holidays and absolutely love this place. great location in town. and staff were so amazing and smiling and view from balcony was mesmerizing and food was so delicious.