Perfectly situated for exploring Plymouth and all it has to offer, restaurants, shops , cinema , cafés, Barbican, the Hoe all within easy walking distance , buses and train station all easily accessible from here . Check in and out easy , staff very friendly and helpful, was travelling with my granddaughter so safety was upmost for me , and we certainly felt safe here . Beds , pillows very comfortable, room very clean no complaints as best nights sleep ever for both of us , very peaceful and quiet rooms , lack of drawer space for 2 ppl for four nights was a pain but not major , room was large and easy to move about in . Due to staff shortages our room couldn't be cleaned ( four night stay ) but we were left a bag of clean towels and refills of sugar/ tea / coffee, a letter of apology was also left explaining the situation, I was find with this as room was fine , out most of the time. Breakfast was adequate, hot , plenty of choice, ran out of few items which was disappointing, didn't get any eggs as quhe so long and all gone by the time it our turn , plus eaten the rest of my Breakfast as would've gone cold, tables not cleared quickly enough, had to ask for cutlery and to wipe the table , again down to staff shortages. Didn't eat breakfast again purely because my granddaughter only ever has toast and jam with a cup of apple juice , while I think £13 is reasonable for the breakfast, I'm not paying the same for 2 slices of toast and jam , no fault of the hotel obviously. We had serious issues with door card never working , think it worked on the last day , but all issues dealt with promptly by staff . All in all very good experience, thought it was very overpriced for what is really just a massive travel lodge , rooms are very similar to the many Premier inns and travel lodges around the country. Saying this I'd definitely stay again if visiting Plymouth.
Nice stay again. The staff here are so helpful. The rooms are a bit dated. I booked a club room but there was a muddle and there were none available so they gave me a better room with a panoramic view of the town.
Great hotel in a ideal location for Central Plymouth or Continental Ferry Port. Modern Design with bar and restaurant. Rooms have everything you need for a comfy stay.
Great customer service was very good. The room was great size with big Queen size beds very comfortable. The carpets could do with being replaced as stained. Only negative was some people near our room were noisy.
Stayed here for my wives birthday, the team did a wonderful job of making the day special, we had booked into the Lady Jane suite which was just perfect, enjoying a couple of Spa treatments and access to the spa facilities which were fantastic. Then down for a meal in the evening at the Acleaf restaurant where the staff continued the excellent service and knowledge of the food. The staff across the site were amazing, professional and just a pleasure to interact with along. 100% will be coming back and would encourage anyone else to go and spend a night too!
滿意
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4.5/5
每晚起價
NT$4,853
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4.8/5
很好
Our hosts James and Marie were very friendly and helpful. We had a front facing large room that was beautifully decorated.marie made us a delicious breakfast with top local ingredients. Good location and nice restaurants close by. An easy walk to the Barbican area.
We had a lovey visit at Charles Hope apartment in Plymouth. Immaculate accommodation, really comfy bed and very quiet. Walkable to Plymouth Hoe and Barbican. problem with door entry on return in the evening which was a little worrying. Also, do not arrive for check in before 3pm. We were there at five minutes to three but could not get in. Would stay again and highly recommend.