I had tried to feedback to management via email before resorting to tripadvisor, but after no acknowledgement in response to my concerns and hence assurance that we were just unlucky with our stay, here goes. I have also seen another review of a guest that didn’t have a particularly good stay, and tried to reach out to the hotel and did not have a response either. Hotel was nice, staff were polite, room was as described. It was our anniversary stay and a card in the room was a nice touch. But there were a few big cons; Before booking Boringdon Hall I had contacted reception to confirm they did have outdoor hot tubs, as this was a deciding factor when booking this or another spa hotel. It was confirmed yes they do, so we booked. When we had arrived it was apparent that their only outdoor hot tubs were closed. This was disappointing and would have been good to know prior to booking/arrival. I know it was March but other spa hotels do have outdoor hot tubs available for use at this time of year. Service in the restaurant was exceptionally slow, to the point of the waiters apologising to us without us saying anything. When our starters came they were cold. I was offered a free side dish, but we had already ordered everything we had wanted. The wait for dessert was soooo long, that we debated just leaving the table. Not sure why it was so slow as our table wasn’t booked until 8pm, it was almost 10pm by the time we actually got our desserts. The next morning, we experienced the same very slow service despite hardly any other guests in the restaurant. Not quite sure if we were unlucky both times or what the case was, certainly not what you’d expect for a restaurant of a 5* hotel… The food was lovely and of good quality but the wait in the restaurants, for both meals, made it quite a bad experience of eating here. Upon checkout, I asked for an itemised bill as it did seem a bit more expensive than we had expected! When I had looked, the drinks on the bill were more than what was advertised on the menus at the bar!!! This doesn’t seem right, fortunately I checked and the receptionist managed to sort it. Be careful if you stay here that you check your bill as I bet they have overcharged many people! A few changes and our stay would have been fantastic, but it was disappointing for our anniversary.
