普里茅斯希爾頓花園飯店

Not Worth the Price – Disappointing Stay This place is a major letdown and absolutely not up to Hyatt standards. The room reeked of old cigarette smoke despite being labeled non-smoking. The shower curtain was musty, the room was shabby, and the bedside outlets didn’t even work. A flashing light every second made it hard to sleep. Housekeeping blasted loud music in the halls for hours and sprayed chemical-scented air freshener directly on the beds — gross. The front desk staff was glued to her phone and barely helpful. Even the toilet paper was bottom-tier — bus station quality. This is a motel charging hotel prices, and it’s a shame Hyatt puts its name on it. I truly don’t understand how this place has good reviews. I’d rate it 1.5 stars at best. Never again.

During our stay last Sunday to Wednesday at Hilton Garden Inn Plymouth, we encountered multiple disappointments. When we arrived, the front desk did not have record of our extended reservation through Wednesday, causing confusion at check-in. In Room 213, the thermostat was unresponsive, making the room uncomfortably warm. We reported this the next morning, and were told maintenance would fix it, but nothing was done. The next day, while we were at breakfast, the front desk called asking when we would check out. Again, we explained the stay had been extended. Though they confirmed the reservation was correct in their system, our room was not cleaned that day. Even after requesting housekeeping, we returned to find unmade beds and no clean towels. We had to request towels at the desk ourselves. On checkout day, we planned to have the breakfast we’d paid for, but were told a full breakfast wasn’t available and nothing gluten-free was offered. We left without eating. Staff did offer Hilton points, but it did not offset the frustration. Finally, when departing, only decaf coffee was available. We have stayed at many Hilton properties and have always trusted the brand for comfort and reliability. This experience, marked by repeated apologies but no real solutions, was disappointing. We hope management will take this feedback seriously to improve guest service and prevent these issues from happening again.

Everything was fine except breakfast. $11.95 for cereal,breads, & juice or $14.95 for hot buffet.Dishwasher was broken,paper plates,no bowls.Had to use cup for cereal. The same breakfast is free at Marriott or Holiday Inns!!

I asked people downstairs to put a new bulb in a lamp and make sure water goes down the drain quickly, never happened and no one cared to ask if it was ever done. No service . Also water pressure is low and cold. Crappy hotel

Very nice getaway. I enjoyed my stay very much. Despite the wifi not being free unless you sign up for a rewards program, I enjoyed the fitness room, the indoor pool, the service as well as the room itself with a very nice view. I will come back.

No brainer for families! We are a family of six and found the place to have everything we would need. The room was spacious, facilities were clean and neat, and the staff were attentive and helpful. We highly recommend.

Why would you put a handicapped woman who requested a special room on the 5th floor? Fortunally we did not have a problem. I think you should think about this problem. Being handicapped should make uou more important.

The bed was comfortable. This hotel does not have a bar or restaurant. There was a breakfast available but Fairfield or Hampton has a wider selection (in my past experiences with those hotels.) Room was dated. Lobby was very nice. Free water.

Not get service the first night and the second night we still had to ask for a coffee and coffee cup refills, but the beds were made up and towels were provided