卡帕納區奧德普羅夫迪夫豪斯旅館

我預訂了一間標準雙人房。我們通常透過看照片來預訂房間。我看到的圖片顯示廚房裡有一台大冰箱，但實際的標準雙人房只有一台小冰箱。我認為如果你替換照片會更好。

今まで泊まったホテルで最も親切なスタッフの方でした。 パテリさんと言う女性の方でした。 街を散策中にスマホを擦られ沈んでいると、チェックアウト後だったのにも関わらず、親身にできる手段を一緒に探してもらい、警察を呼んで事情を翻訳していただいたりお、とにかくできる限りのフォローを積極的に行ってくださりました。 彼女のおかげでブルガリアが好きになりました。 その際は本当にありがとうございました。

喜歡 · 地點很棒，緊鄰所有時尚餐廳和酒吧，步行即可輕鬆抵達市中心。 不喜歡 · 空調漏水到地板上，所以我們不能使用它們，導致兩個炎熱和不舒服的夜晚。 第一晚過後，我們向接待處報告了此事。他們說會修復這個問題。那天晚上我們回來時，發現地板上又有一灘水。第二天早上，我們認為獲得一些補償是公平的。一開始她斷然拒絕了，然後又找了其他藉口。然後接待員開始問一些非常具體的問題，試圖在暗示我們說謊之前找出我們的錯誤。 經理介入並拒絕接受任何形式的賠償，儘管他們的設施有缺陷。他還指責我們沒有在凌晨2點報告這個問題。實際上沒有人會這麼做，尤其是當我們必須撥打門上的一個只寫著「電話辦理入住」的號碼時。所以，我們根本就不知道這是一個選擇。 他們確實在我們最後一晚把我們轉移到了另一個房間，這只是最低限度的要求，並不能真正彌補之前兩個糟糕的夜晚。 因此，指責客人謊稱空調壞了，質問我們“我們是否正確使用它們，因為它們只能在特定的溫度下工作”，然後指責我們沒有在凌晨 2 點打電話維修。 接待員和管理人員的態度非常差。他們需要承認他們的設施無法正常運作。我們每晚付了很多錢，只想要退一晚的錢。與經理和接待員發生了很多爭論，他們不願意透過合理的補償來解決問題。 他們只是不想損失一些錢，寧願讓客人不高興。

The receptionist and maybe also the owner wasn't kind at all. She even didn't talk with us. The parking lot HAS to be paid which was not mentioned...the next day we had to change the parking lot because there was no free place despite that we DID pay......and we had to give extra money for another parking place somewhere near. The cleaning staff was friendlier than the receptionist. Don't reccomend.

Great spacious apartment with bedroom, bathroom and sitting room, and in good condition, very hepful staff, fantastic location in the heart of the cool district of the city with loads of nice restaurants and bars.

We stayed here two nights recently and everything was perfect. The rooms were very spacious, the size of a small apartment. Well stocked kitchen and a decent sized bathroom. Everything was spotlessly clean. The location was steps away from dozens of different restaurants, they even have one on location. We were also an easy walk from everything we wanted to see in town, with the train station an easy 25 minute walk. Best of all, the folks at the front desk were absolutely wonderful! The offered excellent advice on what to see in town, were super-friendly, and even arranged a cot for our toddler to sleep in, despite ********** indicating none was available (we did email and ask ahead of time; was set up waiting for us in our room). We will certainly look to stay here again the next time we are in town.