Beds are extremely hard - the cheapest mattress without a grid beneath, but rather a whole plate making it even more uncomfortable. Even though I booked their deluxe suit, when I complained and asked that I check out 1 day earlier (to have one instead of the two pre-booked nights) they refused to return the money for the night not used. I checked out 1 night earlier anyhow, but it left a very bad impression from the staff and the hotel. It is a spa/forest retreat wanna-be but nothing can be further away from it. Breakfast was meagre at best, rooms old, their bar and dinner not working, the spa still “under construction”. Management - clueless. They could not return the second night with the argument “it was paid by card”. Even though I paid it directly to them without intermediary!
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