美國長住飯店 - 普萊森頓 - 查博特大道

STAY AWAY This is a horrible place to stay. Customer service is non existent. From the start of our stay there was no one at the front desk and when a young kid finally showed up he was annoyed at having to check us in. The room we were given on the third floor STANK. The smell was so awful that my daughter became ill for the rest of the stay. The door was broken, the locks were broken and the fixtures in the bathroom were being held up by some kind of putty. When I went down to request a room change another guest was complaining about stain and urinated sheets. He was smart and left. The boy told me he could do anything for me. After insisting he gave me a smaller room which was dingy and dirty. Pull out sofa was dirty, then the sheets and pillows had stains and we awoke with big bites on our body. The room was horrible! And the breakfast, ha! It’s a coffee pot that was always empty and placed on a mantle surrounded by trash! The staff can’t even keep the coffee clean. There is never anyone around. This place is horrible and I am disappointed that this website hides the bad reviews and only places the good one first. This isn’t a hotel it’s an apartment building because clearly people live here full time.

The bed was decent, kitchenette was convenient but wish it had an oven. Lots of loud stomping/banging(?), not sure what it was but it was loud and excessive. Shower pressure was a drizzle at best and paint in the bathroom was severely chipping and peeling. I had booked 4 nights but had to check out after 2 nights after losing my job. (I travel for work…) I talked to the front desk staff and was told I had to contact the 3rd part app. I contacted them and they claim that they had to have permission from the hotel, I submitted a ticket for the app to contact the hotel…after a couple of days I received and email that after several attempts they could not come to an agreement with the hotel and I wouldn’t receive my money back.

No one was at the counter and once at there to help didn’t speak clearly or loud enough, while assisting me they stopped and took another customer and started helping them and pushed me aside. Room wasn’t clean. Floors under the bed looked like they hadn’t been touched there was shredded toilet paper looked like and soil spots and roaches crawled out from the tv.

The room initially given to me was filthy and all mess is visible on the floor. Food , trash everywhere and the bed was not made. Upon asking for another room, I got a cleaner room with a promise of 1-2 nights free room to make customer happy. But I was not given that when I asked during check out. There is no house keeping. Everything is self service, basically you are in an apartment in short term basis. Even cleaner room gives stench when walking into the room. Otherwise it is in a good location and have basic need items bed, bath, kitchenette, tv and ac.

They remake beds without changing sheets! Was pleased when first arrived arriving. Staff was nice an polite. Asked for extra sheets so my friend could sleep on the pull out bed. But when I pulled back the sheets on the main bed you could clearly see the sheets were used not only that, there was still crumbs of food in in it and on the side of the bed towards the wall. We used the extra sheets to remake the bed and shared the queen bed. Did not report then as we were super jet lagged and already in our pajamas. Complained in the morning but they didn’t seem to care. Was a kitchenette in the room but there is absolutely nothing in it. Not even a coffee maker, pots or a plastic spoon. Absolutely nothing!

Beautiful room, broken, and noisy Door handle to room 319 was broken so it only opened when lifted upward. A/C fan was very noisy and a lot of people in hotel have dogs which bark randomly through the night. The room is amazing besides all that.