I expected more for being a Hyatt property and the amount it costs us to stay there. The beds were extremely uncomfortable. We did not sleep the entire weekend due to it and all the noice. Noisy air-conditioning, the exhaust vents, the slamming doors and not to mention the upstairs and nextdoor neighbors and you can also hear the cars drving by. All the furniture showed excessive damage. I had to purchase cleaning cloths to wipe down the surfaces. I told the front desk and was told management would call but its been over a week and no contact. I was hoping to speak to them but that shows me how much they care. The breakfast was not what was promised. No omelet station the entire weekend and when I inquired about it, the kitchen staff responded not today and that she was the only one and too busy. Quite disappointing experience overall. Not to mention the staff lounges around the entry area as if it was their livingroom and chatting away sometimes ignoring who is standing there or walking in. The woman's public restroom on the first floor was filthy and the bloodstains in the handicap stall was there the entire weekend as well. However, it was close to where we were going, so at least there was that. But not worth the cost to stay there.
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