Fairfield Inn & Suites Pigeon Forge

Hotel itself was nice but house keeping was every other day and never cleaned floors or sink no tissue or hand soap replaced. Check in had supplies handy, BUT!!!

It was a very nice stay and the staff were so friendly. When my niece was ready to go home and cut our trip short they understood and were very nice about it.

We were put on ground floor next to the pool with quite a noisy group of guests who were in the pool almost all time. Breakfast - theybran out of oatmeal by8:45 am when the bf was to be opened ti 9:30 am - that was strange.

I was extremely disappointed to learn upon arrival the two king rooms I reserved were not available. I was told “*******” contacted the property to request double rooms. This was a surprise, and it definitely dampen our trip. I will acknowledge the person at the front desk upon check-in was very pleasant, and the property did provide a small discount for one of the rooms for the inconvenience. However, my husband and I and my parents would have preferred the rooms we reserved.

I loved the window shades in the room. I liked the fact that everything was so clean. I disliked the bed/mattress. It was kind of hard and I woke up with a backache every morning. I disliked that double queen rooms did not have walk-in showers.

It was nice to have breakfast provided in the morning but the coffee was horrible. They need a different type. Was looking forward to a good cup and i was very disappointed.