鴿子谷北華美達飯店

The gazebos were nice. Lots of common space to gather if with a group. Concierge was never there; even the times we were told he'd be there. Made a special trip back to the hotel to get free tickets for The Island...not there. The juice machine was broken first day during breakfast. Front desk staff not as customer service oriented as I would expect and what I am used to. The pool didn’t look "right" to any of us. Shower was clean but looked dirty due to rust stains. Rooms need to be remodeled. Bed was not comfortable. Some kind of weird frame that flopped at the bottom. A/C was not on so it was extremely hot in our room when we arrived. Luggage cart seemed as if it could fall apart...didn’t roll very good. Breakfast was pretty good. Probably won't stay there again, but I am sure there are worse places. I felt like all of Pigeon Forge and Gatlinburg was pretty run down.

The staff was great. The front desk remembered my name and welcomed me every time I entered the hotel. Staff kept asking if there was anything I needed to let them know. The breakfast staff noticed my limited accessibility needs, they provide me a tray to assist me getting my food to the table and the also offered to carry my food or assist in anyway that they could.