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The Embassy Suites in Pigeon Forge, a nearly new hotel close to Dollywood, is visually striking but marred by a few issues. The swim-up bar has no menu, which is unexpected, and lunch options are limited to unappealing cold sandwiches from a cooler. More aggravating is the loud, obscure B-side music by unknown artists blaring in the outdoor areas, particularly on the 7th floor. At 5 a.m., I stepped outside hoping to enjoy a serene sunrise with mountain views, but the noise pollution ruined the moment. Complaining to the manager changed nothing. Worst of all, a fire alarm forced me out of bed in the middle of the night, requiring me to get dressed and evacuate the hotel—only for it to be a false alarm. A hotel has one chance to make an impression.

Beautiful brand new hotel in a great location and my first time to the area. The room was clean and a good size. The bed was very comfortable. The gym/fitness center was a great size with several weight machines, cardio equipment, and free weights. The pool was huge with plenty of lounge chairs. The pool water was definitely not heated, it was ice cold! Luckily it was 90+ degrees outside otherwise we would have never gotten in the water. The evening reception was decent! David (I really hope I remembered his name correctly!) was an amazing bartender who even knew what we were ordered the night before and had it waiting for us. Also, a huge thank you for him giving us all the details on the Knoxville / East TN area as we are in the process of deciding to move here for a new job opportunity. Talk about exceptional customer service, awareness, and hospitality! The morning breakfast was excellent with great service and selection. Better than I expected. However it was super crowded, only 2 of the elevators worked the entire stay so waits were long, and they need to relocate the coffee machines to a less congested corner of the room. Overall, highly recommend and definitely would come back!

This was a very nice new hotel, but I am giving it 3 stars because it was located on the other side of a dump a literal dump and the pool area (beautiful) but smelled like gross trash. I also gave it a three because we stayed for 5 night and not once did house keeping come, we had to request it on day four and they didn’t clean, gave us fresh towels and took out the trash and that was all. We had to keep asking in the hall for new towels and even toilet paper. One last thing the shower sliding door was out on backwards and it didn’t close all the way and it did roll back all the way to open to the point with a little too much power it would definitely break with no rubber stopper. With that being said, Copper at the front desk was great and the breakfast and restaurant were also great. But I’m not sure I would stay there again.

I stayed at this hotel about two weeks after it opened. Overall, we had a good experience, but there were a few areas that need improvement. Our room (200) was on the side facing the pool and closest to the ballpark. I was a little concerned about possible noise, but it was surprisingly quiet. The pool area was very nice — we enjoyed sitting out on the loungers and having a drink. Breakfast was just okay. They kept running out of food, and we had to ask for plates and silverware to be restocked. I think they’re still working out the kinks, so hopefully this improves as they settle in. The upstairs bar area is lovely, and we enjoyed a drink after dinner. Just a heads-up: they don’t accept cash — only credit cards or room charges. Check-in was smooth, though I did have to ask for the complimentary water and snack that were supposed to be included. Unfortunately, the reason I can’t give five stars is the way a lost item was handled. I accidentally left an expensive pair of size 8 women’s shoes in the room. When I called, I was told nothing had been turned in by housekeeping. I was also told that the hotel doesn’t ship lost items, so I wasn’t sure how I’d get them even if they were found. I called again the next day, but still nothing had been turned in. This was disappointing — these weren’t small or easily missed items, and I expected better follow-up. All in all, it’s a nice property with a lot of potential, but there’s room for improvement, especially in guest service and attention to detail.

Embassy suite is very new, so everything works and everything is new in the room. The room is spacious, got a sitting area and a bed. Bathroom is also a great size which had space to put out all the stuff. The only complain is the AC runs loud. I don’t hear much of the construction but instead, I hear a lot of other noise from the hallway and next door. The gift shop offers variety of unique products which I like. The pool seems to be kids’ favorite place. The gym is nice and spacious with cardio and some weights. The complementary breakfast was good. I would return again if I’m in the area.

From beginning to end, STUNNING! The lobby, the pool, the rooftop area (LOVED IT!), the artwork on the walls, the furniture, and the view was BREATHTAKING! Even down to the faucet fixtures in the public bathrooms, which was a hit with the kids haha, very high tech! And the staff…I give them all a 10! Everyone was so kind and helpful, the front desk staff, the bar staff and David Rose the front end manager and the AGM TJ were both amazing and so accommodating and just on top of everything! Hands down the most BEAUTIFUL hotel I have ever stayed at, and we all sure needed a weekend away and it was perfect in every way! We will for sure make that a frequent weekend getaway!