麥特斯休閒民宿

booked a one night stay at Matt's with Agoda.it was by far my worst experience ever. Before making my online booking I called the B and B to confirm which room would be suitable for my family as most times what u see online is not always correct. I spoke to the receptionist and she assisted me on which room will be suitable for my family. She stated that the original room that I wa looking at is "Loerie" and is smaller then the one she suggested "Hadeda". The Hadeda was more expensive the. The Loerie but since she insisted that's the room I should book I went ahead and booked and paid fully on the website. I then called them back the next day to book a microwave but the same lady said there isn't any available and we should use the one at the Lapa. She then said the Loerie roo. Is booked for us. To my surprise I asked he why that room when I booked and paid for the bigger room, she said the aircon in that room is not working and booked the Loerie as back up. I was upset and said I am not hapoy that u didn't even notify us. She said not to worry when u get here we will sort it out for and is sure by the time we arrive the next day the aircon will be fixed. When we arrived at the B and B the first thing that really stood out was when we arrived at the gates they did it wait for us to press the intekom or even ask who we were., they just opened the gates. The B and B is situated in a very quiet area and the fact that they opened the gates without confirming raises a huge red flag. When we got to the entrance that said reception, there was no one there and we had to wait almost 19 minutes before someone cam out. The lady looked like she was sleeping and didn't even apologise. She didn't even ask who we were. It's almost like she was expecting us and I gave her my name and she said oh yes. You have to pay R500 more cash only. I was totally and utterly shocked. When I tried to question why I needed to pay when I had already paid fully online she started becoming aggresive and saying we didn't pay the full price online and if I booked with Agoda they get nothing so I have to pay them extra. When asked what the R500 was for she said for the kids. R250 per child. I said to her that is not what we discussed. But she spoke above me and said even the other guest were complain yesteday and today another group of people were complaining and that she is tired and doesn't care and we need to pay. I told her I want to speak to the owner, she refused and said she owns the B and B. Eventually I had to go back to website and look for another number and I manage to get another number for the owner. As soon as I mentioner I made a booking with Agoda the owners tone changed and said I should have booked directly with them as they do not get any money when booking with Agoda she said if we not happy we would cancel our booking with Agoda and book another place. I explained to her when tried booking on their website it said that the rooms were fully booked and said to

The maintenance is poor. Facility needs serious revamping. The place is beautiful but not well maintained. Rust, painting is needed. The place is deteriorating yet it would be the best if it was well looked after.

Dear Wonderful Team at Matt’s Rest I wanted to express my sincere gratitude for your exceptional hospitality during our stay on 15 April 2024. Despite our late arrival due to a diverted flight, your warm welcome and smooth check-in eased our travel fatigue. The delicious dinner you arranged for us on short notice was delightful, showing your genuine care for guests. Your kindness and attention to detail made our stay memorable, and we're truly grateful for your outstanding service. Looking forward to our next visit! Warm regards, Bee Oelofsen Marketing & Events Coordinator

Good location with easy access to all amenities, comfortable and reasonably priced, and friendly staff... but attention needs to be given to some basic maintenance in the rooms and bathrooms. Overall good value for money.

I will definitely recommend Matts Rest, Very friendly staff, water was hot (some places its really not),very comfy beds and awesome breakfast. we stayed in the Rockpool cottage and only negative thing I can say is that The bathrooms need a bit of updating but still had everything required, other than that no complaints at all and that's the only reason why I have put a 4 star rating.

Good location for close accommodation for the Wingrove wedding venue. Excellent, comfortable accommodation and good breakfast. Friendly service. and good value for money. We enjoyed our stay and would recommend to others.