This resort has a beautiful pool area, and the front desk staff are friendly and helpful. It has decent facilities but they are in need of maintenance and repair. We were there during the wet season and the ceiling in the restaurant leaked in several places, soaking the chairs. They placed towels on the floor at the entrance to wipe off your feet every morning but didn’t change them all day, so they were usually waterlogged and filthy. There is a movie theatre for the kids, which is lovely, but the screen is a white tarpaulin which is too reflective, making it hard to watch. Breakfast is okay, but the bread is often stale, the fruit was not very fresh, and the coffee in the urn was just instant coffee. You can order proper coffee (cappuccino, espresso, etc) from the ice cream shop next to the restaurant area, and we discovered upon checkout that they didn’t charge us for this, but included it in the breakfast, which was great! But because they don’t advertise this, and because the ice cream shop appears closed until 10:00, most guests suffer through with instant coffee, not knowing there are other options. There are several bar areas where you should be able to order snacks and drinks and exchange towels, but they were never staffed, and it was hard to find anyone to help. There was an incident one night with an electrical fire at 3 AM and the staff who cleaned up the mess in front of our rooms did so with loud shouting conversations for over an hour, while pushing water loudly across the floor with shovels. The next morning, instead of offering an apology, the manager greeted us by asking when we were leaving, which seemed an odd and unprofessional way to initiate a conversation about guest satisfaction. The rooms smelled musty and dank, and housekeeping didn’t regularly clean the rooms and change towels, unless we specifically asked them to. They usually came to check the rooms in the evening when we were already getting into bed. The beach is beautiful but it is across the road and reaching it requires walking through an unattractive garbage-strewn field. There are lifeguards and they did a good job marking safe areas to swim, but the beach is not ideal for young children as there is a strong undertow. The kids loved the slides and the pool and overall we had a good stay, but unless this hotel receives some upgrading and better maintenance, we would not stay here again.
The Lanterns Pool Villa is a 5 star rated privately owned holiday home ideally located between the Surin and Bangtao Beaches, on Phuket's glorious West Coast. With lush tropical gardens and a private infinity swimming pool, this luxury retreat provides complete privacy in stylish surroundings, and is only minutes away to either of the beautiful white sand beaches of Surin and Bangtao and the turquoise blue Andaman Sea. We provide 5 star rated luxury accommodation and service that achieves consistent, outstanding, reviews from guests. Every effort is made to ensure that you have a wonderful, relaxing holiday and take home lasting memories. Perfect for families, couples or groups of discerning guests.The Lanterns is 'contemporary Asian chic' in design, tastefully furnished throughout. It's air-conditioned rooms with pavilion roofs and ceiling fans create a light airy feel, and the living areas and master bedroom have lovely views of the lovely infinity pool and gardens with the magnificent backdrop of the Surin Hills.About pets:No pets allowed.About checkOut:Check out before 10:00 AM.About children:Children allowed: ages 0-17.We are very family friendly.About checkIn:Check in after 2:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 21.About events:Events allowed.Maximum event attendees: 12,Minimum 2 days notice for preparation..