First time in Thailand and this place has left me in a cultural shock for a short while. Hotel is decent, some staff are nice and some are not so much. Breakfast has some variety and is enjoyable. Rooms are spacious, although not up to American cleaning standards (if you care for that). Our bed, robes, towels all had stains on. Staff reassured us that they were cleaned, which I believe them, however stains do not come off. You just gotta get used to that. Other than that, rooms are decent. Staff cleans them everyday, makes it nice and neat and brings 2 bottles of water everyday. Our experience with the receptionist was disappointing however. We had a hiccup upon arriving which I won’t mention here. After one of our family members left a review on google stating the issues we’ve had in complete honesty, the receptionist confronted us with a bad attitude and was eager to prove he’s right and we’re wrong. He started looking for proof to assure us “he was not rude nor was he yelling at us”. This is just mind boggling because he just continued to prove our point by being rude and wanting to prove us wrong. Instead of saying sorry for all the issues we’ve had initially, he continues to ruin our experience here all over again. Customer service doesn’t exist here, customer is wrong and you will get dirty looks. He then also talked to his staff about us and even though we don’t speak the language the looks speak louder than words.
翻譯