普吉島神話芭東瑞享飯店的評論

住宿方回覆: Dear Emily.Thank you for sharing your experience at Mövenpick Myth Hotel Patong Phuket. We’re delighted to hear that you appreciated our well-designed lobby, the friendliness of our staff, and our efforts to accommodate your preference for a room on the highest floor.We apologize for the inconvenience caused by the limited pool view and the lapses in housekeeping during your stay. Your feedback is invaluable to us, and we will address these concerns with our team to ensure we continue to improve our service and attention to detail.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Should you have any specific preferences or requirements, please do not hesitate to let us know.Best regards,Pimpisa VrtarGuest Experience Manager.

住宿方回覆: Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed the style of our hotel and found the direct access to the swimming pool so comfortable. It’s great to know that you appreciated our rich breakfast offerings and convenient location.While we may not be very close to the beach, we’re glad our amenities and service made your stay enjoyable. It’s wonderful to hear that you returned for another stay and enjoyed the pool view room as well. We truly appreciate your kind words and look forward to welcoming you back again in the future!Best Regards,Pimpisa Vrtar.Guest Experience Manager.

住宿方回覆: Dear Guest.Thank you for taking the time to provide such detailed feedback. We truly value all guest input as it helps us to improve our services and offerings. We are pleased to hear that you enjoyed the swimming pool and that our team promptly replaced the quilt cover when you mentioned it was dirty.We are genuinely sorry to learn about the issues you encountered during your stay, particularly regarding the water quality and the gym facilities. Your comments about the shower head and hygiene are taken seriously, and we will work closely with our housekeeping and maintenance teams to investigate and address these concerns.Regarding the room assignment, we sincerely apologize if you felt the room did not meet your expectations. Please be assured that we never judge our guests or treat them based on nationality. We always strive to accommodate requests to the best of our ability and regret that we did not fully meet your preferences in this case.Your feedback is invaluable, and we will use it to improve our guest experience. We truly hope to have the opportunity to welcome you back and provide you with a stay that better reflects our high standards of service.Best Regards,Pimpisa VrtarGuest Experience Manager.

住宿方回覆: Dear Sir, MadamThank you so much for your detailed and positive review! We're delighted to hear that you enjoyed the spacious bed and found it comfortable for your family. It's wonderful that the hotel's location was convenient for you, with easy access to Patong Beach and the surrounding food street.We're glad you discovered the 7-11 next door for your breakfast needs and that you were pleasantly surprised by the quality of our dinner service during the rain. The direct pool access rooms are a favorite for many, and we're pleased you enjoyed the view from your scenic area room's balcony.Thank you again for your kind words, and we look forward to welcoming you back soon!Sincerely, Thanapon SrisukFront Office Manager

住宿方回覆: Dear Sir, madamThank you for sharing your experience with us! We're thrilled to hear that you found the service great and enjoyed the comfort of the king-size bedroom. It's also good to know that you appreciated the location and the cost performance during the off-season.We take note of your feedback regarding room service and will make sure to consider it for future improvements. We're glad you enjoyed the desserts and cocktails!Thank you for the heads-up about the slippery corridors during rainy weather, we'll work on addressing this to ensure a safer experience for all guests. We're pleased that overall, you had a positive stay and appreciated the hotel's proximity to the highly rated stores. We look forward to welcoming you back!Sincerely, Thanapon SrisukFront Office Manager

住宿方回覆: Dear Caocao1010Thank you so much for your wonderful recommendation! We're thrilled to hear that you enjoyed our beautiful swimming pool and received excellent service. Your kind words mean a lot to us, and we’re so happy you had a great experience.We hope to welcome you back for another amazing stay soon!Best Regards,Pimpisa VrtarGuest Experience Manager.

住宿方回覆: Dear xiaohaimianAA,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We appreciate your compliments on our service attitude and location. Your feedback about the environment and value for money is important to us, and we will use it to make improvements. We hope to have the opportunity to welcome you back and provide a more satisfactory experience.Best regards,Tikhon StrekalovskiyRooms Division Manager

住宿方回覆: 尊敬的客人， 我們衷心感謝您最近的入住並花時間提供此回饋。我們非常感謝您對我們的設施提出的意見，並很高興您的讚賞。我們注意到您對露臺上只有一把椅子以及我們的班車時間的評論，我們將對此進行調查以滿足客人的需求。另外，請放心，我們感謝您對我們便利的位置的回饋。再一次感謝你。我們期待在不久的將來歡迎您再次光臨。 此致， 吉洪·斯特雷卡洛夫斯基 客房部經理

住宿方回覆: Dear Valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us to identify areas where we can improve our services.We are glad to hear that you found the hygiene of our hotel to be satisfactory and that you enjoyed the amenities such as our beautiful swimming pool and the convenience of having breakfast by the pool. We also take pride in our hotel's prime location, close to various attractions such as the night market and local market, as well as having a 7-11 nearby for added convenience.However, we regret to learn about you faced during the check-in process. Please accept our sincerest apologies for any inconvenience this may have caused you and your party. We have shared your feedback with our housekeeping and front desk teams to ensure that measures are taken to improve our efficiency in handling room cleaning and check-in procedures.We understand that your time is valuable, and we are truly sorry for the delay you experienced in accessing your rooms upon arrival. Your feedback serves as a valuable reminder for us to continuously review and enhance our operations to better serve our guests.Once again, we appreciate your feedback and hope that you will give us another opportunity to exceed your expectations during your next visit to our hotel. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Best Regards, Thanapon Srisuk Front Office Manager

住宿方回覆: 尊敬的客人 謝謝您，對於您的評論。我們很高興得知您對 7-11 和餐廳的服務感到滿意。我們為向客人提供各種餐飲選擇和便利性而感到自豪。 如果您希望我們專注於或改進特定圖片或領域，請告訴我們。我們重視您的回饋，並期待將來再次歡迎您。 此致， 皮皮薩·弗塔爾。 賓客體驗經理。

住宿方回覆: Dear Mis AgnesThank you for taking the time to share your feedback with us. We sincerely apologize for the experience you described during your stay. It is our goal to provide excellent service and memorable experiences for all our guests, and it’s clear we fell short in your case.We would greatly appreciate it if you could provide us with more specific details regarding the issues you encountered, particularly with the taxi services, hygiene standards, and breakfast quality. Your insights would be invaluable in helping us address these concerns and improve our services.Thank you once again for your feedback, and we hope to have the opportunity to restore your faith in us in the future.Best regards,Pimpisa VrtarGuest Experience Manager

住宿方回覆: Dear KimjoogiThank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please be assured that we take your concerns very seriously and will address each of these points with our team to prevent such issues from occurring in the future.we will investigate this matter immediately. We will also ensure our housekeeping staff is more attentive to details such as clearing trash, replacing amenities like toilet paper, and removing items such as the bathtub cover and tape. Your comments about the luggage assistance have been noted, and we will provide additional training to ensure our service standards are upheld at all times.We appreciate your positive remarks about other aspects of your stay, and we are grateful for your understanding. We hope you will give us another opportunity to provide you with a flawless experience in the future.Best Regards,Pimpisa VrtarGuest Experience Manager