普吉島蘇林海灘假日度假飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for sharing your thoughtful feedback! We’re delighted to hear that you enjoyed your stay and found our hotel well-maintained despite its age. While we are not in the city center, we're glad you found the location convenient with both the beach and a supermarket nearby.It’s great to know that you appreciated the service provided and enjoyed the breakfast. We're also happy to hear that our hotel is a suitable choice for families with children!Thank you again for your review. We look forward to welcoming you and your family back in the future!Warm regards,Noel Aasa General Manager

住宿方回覆: 尊敬的客人，感謝您分享您的回饋。我們很高興聽到您對酒店的設施總體滿意，並且我們的位置非常適合您的住宿，距離海灘僅幾步之遙。我們致力於為所有客人提供方便舒適的住宿。

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback with us. We deeply regret that your experience at our hotel did not meet your expectations. We sincerely apologize for the issues you encountered, including the mattress condition and the housekeeping service.The mattress situation you described is certainly concerning, and we will investigate this matter immediately to ensure that all our rooms provide the comfort our guests deserve. We also apologize for the oversight regarding towel changes, as this is not the standard of service we strive for.We truly appreciate your honest feedback and are committed to addressing these issues so that future guests do not experience the same concerns.Once again, we apologize for the disappointment you experienced, and we hope to have the opportunity to welcome you back for a more pleasant stay.Warm regards,Noel AasaGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback! We’re delighted to hear that you enjoyed our spacious suite and found the room to be clean and comfortable for your family, especially for your child. We're glad that our hotel exceeded your expectations as a family-friendly option in Phuket!We sincerely apologize for the confusion regarding the initial room allocation. It’s important to us that our guests have a seamless experience, and we regret the inconvenience caused by this issue. While we strive to ensure all bookings are accurately processed, we will look into the situation with Ctrip to avoid any future misunderstandings and to ensure our guests receive the correct room upon arrival.Thank you again for your understanding, and we hope to welcome you and your family back in the future for another enjoyable stay!Best regards,Noel AasaGeneral Manager

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share your experience. We're truly sorry to hear about the inconvenience you faced with the hot water in your room and the difficulty you experienced in getting it resolved. This is certainly not the level of comfort and service we aim to provide, and we sincerely apologize for the frustration and discomfort it caused—especially during a busy time like the EDC event.We understand how important basic amenities like hot water are, and we will be following up with our maintenance and front office teams to ensure issues like this are handled more efficiently and with greater care in the future.While we’re glad you found the location convenient and enjoyed the nearby restaurant, we regret that your stay didn’t meet your expectations. We hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.Warmest regards, Noel AasaGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback! We’re delighted to hear that you and your family enjoyed our friendly service and the children’s facilities, including the playground, cinema, and water slide. We truly strive to provide a family-friendly environment, and it’s great to know these features made your stay enjoyable.We also appreciate your honest comments about the hotel’s condition. While our hotel may be older, we are constantly working on improvements to enhance the guest experience, and your feedback helps guide us in the right direction.We hope to welcome you and your family back for another stay in the future, and we’ll continue to make efforts to enhance both our facilities and services.Best regards,Noel AasaGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay. We are concerned to hear that you felt the service was not proactive and that you were dissatisfied with the room assignment. This is certainly not the experience we strive to offer, and we regret that we did not meet your expectations from the start.We want to assure you that our hotel welcomes guests from all backgrounds, and we deeply regret if you felt otherwise. We are committed to providing excellent service to everyone, and your comments will be shared with our team to ensure that we improve our guest experience moving forward.In regard to your room assignment, we apologize for the initial inconvenience and appreciate your patience in allowing us to address the situation. We will also review our check-in processes to ensure that all guests are given rooms that meet their preferences.We value your feedback as it helps us to improve. We hope you will give us another opportunity to provide a better experience in the future.Best regards,Noel AasaGeneral Manager

住宿方回覆: 尊敬的客人，感謝您抽空分享您的回饋。對於您在入住期間遇到的問題，我們深感抱歉。我們明白擁有一個舒適、乾淨的環境是多麼重要，我們很遺憾在這些方面我們未能滿足您的期望。對於房間狀況和餐具的清潔度，請接受我們的歉意。這當然不是我們所追求的標準，我們將立即採取行動，與我們的客房服務團隊一起解決這些問題，以確保此類問題不再發生。我們對未能滿足您關於房間分配的要求表示歉意。我們將審查我們的溝通流程，以防止將來再次發生此類情況。從積極的一面來看，我們很高興您喜歡酒店靠近海灘的位置，我們希望儘管有這些不便，您仍然能夠享受在素林的時光。我們很高興有機會歡迎您回來並為您提供更好的體驗。再次感謝您的寶貴回饋。誠摯的問候，Noel Aasa總經理