易易俊銘我們這次四個人住海景四人房,房間又大又舒服,陽台看出去就是一整片海,天氣好的時候景色真的很美。整體環境乾淨又安靜,住起來蠻放鬆的。
飯店位置很好,走路就可以到夜市,附近也有超市跟一些餐廳,生活機能很方便。早餐選擇多,中式、西式都有,補菜速度也快。我們有去飯店的酒吧,氣氛不錯,適合晚上喝一杯放鬆一下。
服務人員態度很好,英文溝通也沒問題,有需要協助時都蠻積極處理的。整體來說,以這樣的地點、設備和服務,價格算是很合理,CP值高,會推薦給想來富國島玩的朋友。
We stayed in a sea view room for four people — the room was spacious and comfortable, and the balcony offered a full view of the ocean. The scenery was beautiful, especially on clear days. The hotel was clean and quiet, making it a relaxing place to stay.
The location is great — just a short walk to the night market, and there are supermarkets and restaurants nearby, which made everything very convenient. Breakfast had a good variety of both Asian and Western options, and food was refilled quickly. We also visited the hotel bar — nice vibe and perfect for a drink at night.
Staff were friendly and helpful, and communication in English was smooth. Whenever we needed assistance, they were quick to respond. Overall, with this location, facilities, and service, the price was very reasonable. Great value for money — I’d recommend it to anyone visiting Phu Quoc.
CCurious Ape1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent”
2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox
3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office
4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then
5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge)
6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower