On a réservé une chambre supérieure deluxe pour 5 jours et l’entrée à la chambre était sale, ciment brisé sur les murs, la chambre elle même sentait le moisi, l’air climatisé ne fonctionnait pas bien et il faisait très humide ce soir là. Les interrupteurs à moitié arrachés et il ne semblait pas avoir d’avertisseur de monoxyde de carbone. La peinture était dégueulasse et la chambre était loin de ce qui était montré sur l’annonce. Le ventilateur était tellement sale qu’il n’était pas question de l’utiliser. On n’a même pas couché là tellement c’était malpropre; j’avais bien peur de voir l’endroit de jour. Agoda a refusé notre avis donc encore moins un remboursement. La dame au comptoir ne voulait rien savoir non plus. On a pris des photos et Agoda a refusé de les voir.
翻譯
訪客用戶
入住於 2025 年 2 月
其他
2.0/10
發布於 2025 年 3 月 31 日
Bad ⭐☆☆☆☆ (1 out of 5) Unfortunately, my stay at Arcadia Phu Quoc Resort was far from what I had hoped. The rooms are very old, and the entire complex desperately needs updating. The staff were not helpful, and I encountered serious security concerns—the resort had public access to the beach, which felt unsafe. Our in-room safe was broken, and the bathroom was extremely dated and poorly maintained. Even with discounts, I would strongly advise against staying here. There are far better options on the island. Definitely not recommended.
翻譯
sabrinaeP3825DL
入住於 2024 年 12 月
獨自出遊
8.0/10
很好
發布於 2025 年 1 月 29 日
This is a very basic resort. I found my bungalow (second from the front by the beach- no.2 I think) to be clean and comfortable. Yes, the whole resort needs a lot of work and they could do with cleaning the area leading to the beach a bit more often but for the money you pay, you are literally 10 paces from a clean and beautiful beach- you can’t really ask for more than that! There are local bars, restaurants and spas within a few minutes walk. The daily room cleaning isn’t really cleaning- they change the bins and towels, sweep the floor and remake the beds. I’m sure that if you asked them to properly clean, I’m sure they would. They organised to send my laundry out for 25k per kg. There is a little beach bar when you can get freshly made juices and smoothies (as well as alcoholic drinks) for a very reasonable amount. You can also get a massage on the beach (I didn’t try this but it looked good!) or do a range of water sports (a bit on the expensive side imo). If they invested in the buildings and infrastructure a bit more, it would be superb. The location is perfect. But I bet if they did, it would be double the price to stay there!