富國島索爾美利亞飯店 SOL By Melia Phu Quoc的評論

住宿方回覆: Dear Valued Guest,Xin Chào from SOL by Meliá Phu Quoc!Thank you so much for your wonderful and detailed review! We are absolutely thrilled to hear that you and your family had such a comfortable and "smooth sailing" 3-night stay with us.It is great to know that you enjoyed our massive swimming pool, the convenient dining options, and our beautiful landscaping. We are also glad that our location served as a perfect base for your adventures to Grand World and the Zoo, while still being close to essentials like King Kong Mart and the airport.Most importantly, hearing that our service made you feel "at home" is the highest compliment our team can receive. We strive to create a warm and welcoming environment for all our guests, especially families traveling with children.We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable holiday in the future!Warm regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc

住宿方回覆: 尊敬的賓客，您好！來自富國島美利亞SOL酒店的Xin Chào！非常感謝您給予我們「優秀」的評價，並對我們周到的服務和便捷的機場接送服務給予了高度評價。我們很高興我們飯店的精品氛圍為您營造了寧靜祥和的度假環境，讓您盡情享受輕鬆愜意的假期。同時，我也非常感謝您對早餐和客房設施的寶貴意見。我已經將您關於中餐選擇的建議轉達給了我們的行政總廚，以便我們更好地豐富亞洲菜餚，滿足國際賓客的需求。關於您對客房設施的回饋，對於由此造成的任何困惑，我深表歉意。雖然我們提供標準的免費盥洗用品，但我們也致力於永續發展，使用更大容量的環保盥洗用品容器，以減少塑膠垃圾。我理解您對五星級飯店提供外帶餐點的期望，並已將您的建議轉達給前台和客房服務團隊，以確保我們能更清晰地溝通並提醒您哪些餐點是免費的，哪些是環保環保計劃的一部分。我們非常感謝您的惠顧和坦誠的意見，這有助於我們持續提升五星級服務體驗。期待在不久的將來再次歡迎您光臨，享受更順暢的入住體驗！此致，敬禮！ Koll – Nguyen Nghi Luc 先生，賓客體驗專員，富國島美利亞SOL飯店

住宿方回覆: Dear Mr. Ms. Jynnpy,Xin Chào, from SOL by Meliá Phu Quoc!Thank you so much for your wonderful review and for giving us such a "pleasant surprise!" We are thrilled to hear that you enjoyed the tranquility of our resort and the spaciousness of your room.It is fantastic to know that the direct pool access was a highlight of your stay, and that you found our breakfast variety—especially the mix of Eastern and Western dishes—to your liking. Providing a restful sleep with good soundproofing and a "home away from home" service is exactly what we strive for.We truly appreciate your high recommendation to your friends. It was an absolute pleasure hosting you, and we look forward to being your first choice again on your next visit to Phu Quoc!Regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc

住宿方回覆: Dear Our Valued Guest,Xin Chào, from SOL by Meliá Phu Quoc!Thank you so much for your kind review. We are delighted to hear that you found our resort environment beautiful and enjoyed our large swimming pool and beach area. It is wonderful to know that our resort provided the perfect setting for you to relax and enjoy yourself all day long.We also appreciate your comments regarding our location. While we are tucked away to provide a more tranquil atmosphere, we are glad you found it easy to arrange transportation to explore the island. Most importantly, thank you for mentioning the polite service from our staff; your recognition means a lot to us.We look forward to welcoming you back to SOL by Meliá for another wonderful stay in the future!Regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc

住宿方回覆: Dear Our Valued Guest,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us. Your satisfaction is one of the best motivations for our operation. It's fantastic that you noticed and highlighted our team's dedication. Our staff takes great pride in providing exceptional service and are incredibly grateful for your positive feedback and kind wordsWe thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warm Regards,Anh Nguyen (Mr.)Guest Experience Supervisor

住宿方回覆: 尊敬的賓客，來自富國島美利亞SOL酒店的Xin Chao先生！感謝您選擇入住我們酒店，並讓我們成為您在美麗的富國島度假期間的重要一站。我們非常感謝您抽出寶貴時間與我們分享您最近的入住體驗。我們對您對我們服務和設施的讚揚深表感謝。請您放心，我們將竭盡全力為您提供卓越的賓客體驗。同時，我們也感謝您告知我們您認為我們未能達到您的期望，讓您感到不夠滿意。我們一定會與泳池團隊一起重新檢查可能對賓客造成更大損害的問題。您的回饋對我們未來更好地為您服務至關重要。我們會將您的意見轉達給相關部門，並密切注意這些回饋。我們期待您下次光臨，體驗我們不斷創新的服務和設施。此致，敬禮！阮先生（Anh Nguyen）賓客體驗主管 富國島美利亞SOL飯店

住宿方回覆: Dear Our Valued Guest,Xin Chào, from SOL by Meliá Phu Quoc!Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed our hotel facilities and that the sunset view from your room left such a beautiful impression on you.It is also heartening to know that our team’s polite and hospitable service made your stay even more pleasant. We truly appreciate your kind words and are honored that you would consider staying with us again for your next trip to Phu Quoc.We look forward to welcoming you back to our island paradise soon!Regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc

住宿方回覆: Dear Our Valued Guest,Thank you for staying with us and sharing such a good review! We are absolutely happy to know that you had an enjoyable stay with us. We are so pleased that you're enjoying your holiday! We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warm Regards,Anh Nguyen (Mr.)Guest Experience Supervisor

住宿方回覆: Dear Our Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. It's wonderful to see the team's dedication recognized! Your positive feedback truly highlights the exceptional service our staff provides, and they are incredibly grateful for your kind words.We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc. Warm Regards,Koll- Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc

住宿方回覆: 親愛的賓客，非常感謝您抽出寶貴時間與我們分享您的評價。我們很高興得知您認為我們的度假村是團體入住的理想之選，並且總體而言享受到了安靜愉悅的體驗。我們非常感謝您就日光浴床佈置提出的建設性建議。我們一直在努力提升泳池區域的舒適度和客流量，您的回饋將為我們下次的佈局審查提供寶貴的意見。我們期待您再次光臨富國島美利亞度假村 SOL，享受美好的住宿體驗。此致，An Lai（女士）助理賓客體驗經理

住宿方回覆: 尊敬的賓客：感謝您分享如此詳盡的入住體驗回饋。我們很高興聽到您對我們的機場接送服務、員工的熱情服務、下午茶以及客房內美麗的海景表示讚賞。對於您在客房空調和健身房設施方面遇到的問題，我們深感抱歉。您對健身房溫度、毛巾清潔度和設備的回饋非常令人擔憂，我們將立即與我們的團隊一起處理這些問題，以確保改進。我們也感謝您建議在浴室中增加掛鉤和置物架，我們將在未來的改進中考慮。我們重視您的回饋，因為它們有助於我們提升賓客體驗。我們希望未來有機會再次歡迎您，為您提供更舒適的住宿體驗。此致，安來（女士）助理賓客體驗經理

住宿方回覆: Dear Our Valued Guest, Xin Chào, form SOL by Meliá Phú Quốc!Dear Our Valued Guest, We’re truly grateful for your wonderful feedback! It’s fantastic to know that our team made your experience memorable. At SOL by Meliá Phu Quoc, we always strive to create joyful and comfortable stays for every guest. We look forward to seeing you again soon! Best Wishes,Koll – Nguyen Nghi Luc (Mr.) Guest Experience Officer SOL by Meliá Phu Quoc

住宿方回覆: 尊敬的賓客：感謝您入住我們飯店並分享您的回饋。對於您在入住期間遇到的問題，尤其是房間潮濕和烘乾機損壞的問題，我們深感抱歉。很遺憾，我們未能及時專業地妥善解決烘乾機問題。這不符合我們力求提供的服務標準。您關於地板吱吱作響和早餐的反饋已提交給我們的維護和餐飲團隊，我們將立即進行審核。我們非常重視您的回饋，並將根據回饋進行必要的改進。我們很高興您喜歡飯店的泳池和花園，但我們知道這並不能彌補您在入住期間遇到的其他不便。希望您下次再給我們一次機會，讓我們為您提供您應得的卓越體驗。此致，安萊女士，助理賓客體驗經理