富國島瑞享別墅和公寓飯店的評論

住宿方回覆: Dear valued customer,Thank you for sharing your feedback. We are glad you enjoyed our facilities, scenery, and the comfort of your room, and that your family had a pleasant time with the pools and beach access.We sincerely regret that aspects of service, including staff attentiveness, communication, and your late check-out request, did not meet expectations. This does not reflect the standard of hospitality we strive to deliver, and we have addressed it with our team to ensure more proactive and friendly service.We also appreciate your comments regarding language communication and our resort’s location, and will continue working to improve both.Your feedback is valuable, and we hope to welcome you again for a more seamless and enjoyable stay.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: 親愛的顧客，非常感謝您抽出寶貴時間與我們分享您的入住體驗。得知您入住愉快，我們倍感欣慰－能夠讓您的旅程留下難忘的回憶，對我們團隊來說意義非凡。您的讚揚是對我們莫大的鼓勵，我們一定會將您的讚揚轉達給所有為您的美好體驗付出努力的員工。我們始終致力於營造溫馨舒適的入住環境，得知我們做到了這一點，我們倍感欣慰。我們非常重視您對入住流程的回饋，並將把這些回饋納入我們的改進計劃，不斷提升賓客體驗。我們期待您的再次光臨。在此之前，請您保重，富國島永遠是您溫暖的港灣。此致，賓客體驗經理 Michelle Vu

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We truly value your feedback and will incorporate it into our action plan as we continue to improve the guest experience.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We understand that our location might not be ideal for everyone, as it is slightly removed from the main town area. However, as a beach resort, one of our core values is to offer a calm and peaceful escape from the busy city life. To help bridge the distance, we provide a daily shuttle service to town for a small fee, have local buses just outside our main gate, and for added comfort, we escort our guests to the gate by buggy. Additionally, our concierge team is always happy to assist with metered taxi bookings to ensure your travel is as convenient as possible.While we are a bit tucked away, we’re glad you found the experience well worth it. As a beach resort, one of our core values is to offer a calm and peaceful escape from the busy city life.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: 親愛的賓客，非常感謝您選擇富國島瑞享度假酒店 (Mövenpick Resort Waverly Phu Quoc) 作為您近期的度假目的地，並抽出寶貴時間分享您的回饋。我們非常重視您的意見，這有助於我們持續改進並提升賓客體驗。在審查您的回饋後，請容我澄清以下幾點：• 前台在得知您的房間內發現昆蟲後，立即為您安排了新的房間。由於度假酒店坐落於鬱鬱蔥蔥的熱帶島嶼環境中，我們採取了全面的預防措施，並始終迅速採取行動，以確保賓客的舒適體驗。 • 請注意，飯店和公寓式飯店 (The Residence) 同屬一個度假村，但房型和價格政策有所不同。由於您的預訂是透過線上旅行社 (OTA) 進行的，且預訂條款為不可退款，因此很遺憾無法為您提供全額退款。我們的團隊雖然提供了酒店區域的特價升級方案作為替代方案，但我們理解您更傾向於透過線上旅行社 (OTA) 重新預訂。另請注意，我們的賓客體驗團隊已於 2025 年 10 月 16 日就此事與您聯繫。對於您入住期間某些方面未能達到您的預期，我們深表歉意。您的回饋已轉達給相關團隊，以便我們進一步改進，我們將始終致力於為每位賓客提供輕鬆愉悅、難忘的入住體驗。此致，賓客體驗經理 Michelle Vu

住宿方回覆: 親愛的顧客，非常感謝您抽出寶貴時間與我們分享您的評價。很高興得知您的家人一直享受我們的服務。我們衷心感謝您的慷慨支持，也感謝您對我們「愛心人士」的努力的認可。我們一定會將您的好評轉達給我們的團隊。您的支持是我們持續提供最佳體驗的最大動力。我們期待未來再次歡迎您光臨我們的度假村。此致，Michelle Vu 賓客體驗經理

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We understand that our location might not be ideal for everyone, as it is slightly removed from the main town area. However, as a beach resort, one of our core values is to offer a calm and peaceful escape from the busy city life. To help bridge the distance, we provide a daily shuttle service to town for a small fee, have local buses just outside our main gate, and for added comfort, we escort our guests to the gate by buggy. Additionally, our concierge team is always happy to assist with metered taxi bookings to ensure your travel is as convenient as possible.While we are a bit tucked away, we’re glad you found the experience well worth it. As a beach resort, one of our core values is to offer a calm and peaceful escape from the busy city life.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: 親愛的顧客，非常感謝您抽出寶貴時間與我們分享您的評價。我們衷心感謝您的支持—這對我們的團隊意義重大，並激勵我們繼續竭盡全力為賓客服務。我們期待未來再次歡迎您光臨我們的度假村。此致，Michelle Vu 賓客體驗經理

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to our team. Your support is the greatest motivation for us to keep delivering the best experience possible.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: 尊敬的 Vivien Pun 女士：非常感謝您抽出寶貴時間與我們分享您的評價。我們衷心感謝您的支持—這對我們的團隊意義重大，並激勵我們繼續竭盡全力為賓客服務。我們期待未來再次歡迎您光臨我們的度假村。此致，Michelle Vu 賓客體驗經理

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We understand that our location might not be ideal for everyone, as it is slightly removed from the main town area. However, as a beach resort, one of our core values is to offer a calm and peaceful escape from the busy city life. To help bridge the distance, we provide a daily shuttle service to town for a small fee, have local buses just outside our main gate, and for added comfort, we escort our guests to the gate by buggy. Additionally, our concierge team is always happy to assist with metered taxi bookings to ensure your travel is as convenient as possible.While we are a bit tucked away, we’re glad you found the experience well worth it. As a beach resort, one of our core values is to offer a calm and peaceful escape from the busy city life.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager

住宿方回覆: Dear valued customer,Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests.We truly value your feedback and will incorporate it into our action plan as we continue to improve the guest experience.We look forward to welcoming you back to our resort in the future.Warm regards,Michelle VuGuest Experience Manager