富國翡翠灣高級公寓-雅高集團管理的評論

住宿方回覆: Xin Chào MKzf，非常感謝您的精彩評價！我們很高興得知您入住愉快——從升級後的泳池景觀房、寬敞的泳池到擁有細沙和清澈海水的私人海灘，都讓您滿意。我們也很高興得知您喜歡我們提供的免費「海之吻」煙火表演門票和雙層巴士接駁服務。我們很高興您覺得此次入住物超所值。您的讚美對我們團隊意義非凡，我們期待著您的再次光臨，為您帶來另一個美妙的入住體驗！此致，敬禮！

住宿方回覆: 辛超全陽梅，感謝您抽出寶貴時間分享您的回饋。得知您的入住體驗未能達到預期，尤其是房間內的霉味和潮濕問題，我們深感抱歉。這絕非我們力求提供的服務，對於帶給您的不適，我們深感抱歉。我們的團隊已對房間進行了檢查，並採取了相應的措施來改善空氣質量，確保濕度得到有效控制。此外，由於天氣原因，泳池滑梯暫時關閉，我們也深感遺憾——賓客安全始終是我們的首要任務。我們很高興您仍然享受了泳池和早餐，並衷心感謝您的坦誠回饋。您的意見有助於我們不斷改進。如果您考慮再次入住，我們將竭誠為您提供更舒適的住宿體驗，以彌補您的不愉快。 🌿此致，敬禮！

住宿方回覆: Dear Valued Guest,Thank you so much for your wonderful review! We’re delighted that you enjoyed our service and breakfast selection, and that you found the shuttle to Sunset Town convenient.Your travel tips are spot-on — spending a few days to relax by the beach and pool, then exploring Sunset Town in the evening, truly captures the best of Phu Quoc. We’re happy you discovered the local massage and dining options too!We truly appreciate your recommendation and can’t wait to welcome you back for another relaxing stay.Warm regards,

住宿方回覆: Xin Chào Konstantin0304，非常感謝您分享您入住期間的詳細回饋和讚美。我們很高興聽到您喜歡我們舒適的客房、美味的早餐（包括新鮮果汁和海鮮）、各種泳池，以及我們美麗的庭院和海濱位置。很高興得知我們的娛樂節目和陽台景觀也為您的美好體驗增色不少。對於您在前往接吻橋的行程中遇到的誤會，我們深感抱歉。對於由此給您的假期結束時造成的不便，我們深表歉意。您的意見非常寶貴，我們將重新審視與行程安排相關的溝通，以確保未來的客人有更順暢的體驗。我們非常感謝您的推薦，並希望再次歡迎您再次入住，享受難忘的住宿體驗。誠摯的問候

住宿方回覆: Xin Chào Hing Ming，非常感謝您詳細且周到的評價。我們很高興得知您喜歡我們便利的免費接駁車服務、各種游泳池（包括兒童趣味水滑梯）以及我們美麗的海灘。我們也很高興得知您還獲得了“親吻橋”和“海之吻”表演的免費門票，為您的入住增添了更多樂趣。我們很高興您覺得我們豐盛的自助早餐很美味，並且非常滿意我們方便的機場交通和計程車服務。您的好評對我們的團隊來說是一個很大的鼓勵，我們很高興您的入住體驗既輕鬆又愉快。我們期待您和您的家人再次光臨，共度難忘的假期！此致，

住宿方回覆: Dear Valued Guest,Thank you very much for your thoughtful review and for choosing to stay with us. We’re delighted to hear that you enjoyed our convenient location in Emerald Bay, beautiful private beach, and complimentary paddleboard rentals. It’s wonderful to know you found our suite spacious, clean, and good value for money.We also appreciate your kind words about our staff’s positive attitude and the breakfast area. Your suggestion regarding the breakfast hours and feedback about the facilities have been noted and shared with the management team for future improvement.We truly value your comments and are glad you had an overall pleasant stay. We hope to have the pleasure of welcoming you back soon for another relaxing getaway in Phu Quoc!Warm regards,

住宿方回覆: Xin Chào YUK FUNG，感謝您抽空分享您近期入住體驗的詳細評價。我們很高興得知您滿意這次入住體驗，尤其是泳池、私人海灘、自助早餐以及兩房套房的舒適體驗。同時，我們對您在三房套房遇到的問題深感抱歉。對於水壓問題以及主浴室蒼蠅滋生造成的不便，我們深表歉意。雖然我們的團隊已迅速採取清潔和滅蟲措施，但顯然我們未能在您入住期間完全解決問題，我們很遺憾這影響了您的舒適度。這並非我們努力提供的服務水平，您的回饋將與我們的房務和工程團隊分享，以便我們立即處理並改進。我們非常感謝您對此入住體驗的正面評價，並希望您下次再給我們一次機會，為您提供完美的體驗。此致，

住宿方回覆: Dear Valued Guest,Thank you so much for your lovely and detailed feedback! We’re delighted to know that you and your family had such a fun and memorable stay with us. From our multi-area pools to the beach activities and entertainment for all ages — it’s wonderful to hear you enjoyed them all.We’re also glad you appreciated the complimentary Kiss of the Sea tickets and the shuttle to Sunset Town — both are guest favorites! While the island’s tropical climate can indeed bring some humidity at night, we’re happy that it didn’t take away from your overall experience.We truly hope to welcome you back soon for another joyful getaway by the sea. Warm regards,

住宿方回覆: Xin Chào Wilson Wan_HK,Thank you very much for taking the time to share your detailed feedback. We are pleased to learn that you enjoyed your overall stay, especially our tidy and well-maintained rooms as well as the breakfast buffet — it’s wonderful to hear that it was one of the highlights of your visit.We appreciate your constructive comments regarding the distance of Area E from the lobby and the ventilation in the corridor. Please rest assured that your feedback has been shared with our management and engineering teams for review and improvement. Your observations help us identify areas where we can enhance guest comfort and satisfaction.It is also great to know that our convenient transportation options made getting around easier for you. Thank you once again for recognizing the value of your stay with us. We look forward to welcoming you back in the future for an even more seamless and enjoyable experience.Warm regards,

住宿方回覆: Xin chào Achuyan,Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a satisfying stay and appreciated the welcome fruits and beverages, as well as the attentive service from our front-desk team.It is great to know that you enjoyed the spacious top-floor room with a private pool, as well as the beautiful shared beachfront area. We are pleased that the fireworks show tickets and our breakfast selection added to the overall experience.Your recommendation means a lot to us. We look forward to welcoming you and your family back for another enjoyable stay.Warm regards,

住宿方回覆: Dear Valued Guest,Thank you so much for your wonderful and detailed review! We’re delighted that you and your family enjoyed our pools, beach, and convenient facilities. It’s great to hear you loved relaxing by the pool, ordering food, and exploring the nearby stalls — those local baguettes are indeed a hidden gem! We’re also happy you found the shuttle to Sunset Town helpful for easy sightseeing.Your kind words about our value and atmosphere truly mean a lot to our team. We can’t wait to welcome you back for another sunny and memorable getaway! Warm regards,

住宿方回覆: Xin Chào sld880911,Thank you very much for taking the time to share your detailed feedback. We’re delighted to know that you enjoyed the beautiful beachfront location, the convenience of our shuttle service to Sunset Town, and especially the sunrise views from our property. It’s also wonderful to hear that you found our rooms and overall experience to be of great value.We appreciate your constructive comments regarding the breakfast time, disposable slippers, and water pressure. Your suggestions are very helpful, and we’ll definitely take them into consideration as we continue to improve our facilities and guest experience.We truly hope to welcome you back soon for another pleasant stay by the sea.Warm regards,

住宿方回覆: Xin Chào Feiyuedemaoo,Thank you so much for your wonderful and detailed review! We’re delighted that you enjoyed your stay — from the comfortable king-size room and balcony views to the Kiss of the Sea show, bubble party, and double-decker bus adventure. It’s great to hear your kids had such a fantastic time — those smiles make everything worthwhile!We’re also glad you found Emerald Bay’s beach and water to be such a highlight. Your kind words truly mean a lot to our team. We hope your next trip will be smoother on the roads — and we can’t wait to welcome you back for another carefree seaside getaway! 💙Warm regards,