富國翡翠灣高級公寓-雅高集團管理的評論

住宿方回覆: Xin Chào waterkin,Thank you so much for your kind review! We are delighted to hear that our staff's service and friendliness made a positive impression on you. We take great pride in providing exceptional hospitality, and it's wonderful to know that you felt well taken care of during your stay.We're also pleased that you enjoyed our breakfast buffet and had the opportunity to experience the "Kiss of the Sea" show with the complimentary ticket. It’s always our goal to offer high-quality experiences and memorable moments for our guests.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your stay with us. While we are pleased to know you enjoyed the complimentary Kiss Bridge and Kiss of the Sea tickets, the free shuttle services, and the attentive assistance of our receptionist, Ha, we are truly sorry to learn that your overall experience did not meet your expectations.We sincerely apologize for the issues you encountered with the room and pool cleanliness, as well as the condition of the facilities. These concerns are not reflective of the high standards we strive to maintain. Rest assured, we will immediately address the drainage and ventilation in the bathroom, reinforce our housekeeping practices, and review the maintenance of our pools to ensure such instances do not occur in the future.Regarding the beach and sea activities, we regret that the weather limited your enjoyment. We do offer complimentary use of certain equipment like canoes and will make sure this is better communicated to guests.Your feedback is invaluable in helping us improve, and while we regret that your experience fell short, we hope you might consider giving us another opportunity to provide you with the excellent service and facilities we are known for.Thank you once again for sharing your thoughts, and we will strive to make improvements based on your comments.Warm regards,

住宿方回覆: Xin Chao Hau22，對於廣告上的頂層公寓與您收到的實際住宿之間的巨大差異，我們深表歉意。我們理解經歷這樣的不匹配一定是多麼令人失望，尤其是在根據提供的照片預訂之後。正如我們所解釋的，房間的大小和設計可能會有所不同，因為每間頂層公寓都有獨特的佈局。我們相信我們的工作人員在您辦理入住時已告知您這一情況，但對於由此可能造成的任何混亂，我們深表歉意。缺乏加床空間）造成您的不便，我們深表歉意。我們了解這嚴重影響了您的入住。

住宿方回覆: Xin Chào Sheng886,Thank you for taking the time to share your experience with us. We’re glad to hear that you took advantage of the complimentary shuttle service and appreciated the "Kiss of the Sea" ticket offer, along with the convenience of early check-in and luggage storage.We’re sorry to hear that the pool and water slide did not meet your expectations upon your return. Ensuring a clean and pleasant environment for all our guests is a priority, and your feedback has been shared with our maintenance team for immediate review and improvement.We appreciate your detailed comments, as they help us enhance the guest experience. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

住宿方回覆: 尊敬的貴賓，感謝您抽出寶貴時間與我們分享您的體驗。我們很高興得知您喜歡寬敞的泳池、海景以及前往日落鎮的便利交通。很高興得知您喜歡我們提供的早餐並享受寧靜的用餐氛圍。您的回饋非常寶貴，我們將與我們的團隊合作，提升賓客體驗，特別是在入住效率和及時的設施維護方面。團隊

住宿方回覆: 親愛的丹黃肉粽子，感謝您的周到評論！我們很高興得知您發現我們的位置很方便，特別是靠近日落鎮以及前往日落鎮和機場的免費接駁車服務。感謝您提前預約機場接駁車的建議。我們很高興您覺得海灘通道和整體價值物有所值。

住宿方回覆: Xin Chào 夢小夢不做夢，謝謝您與我們分享您在我們度假村的住宿回饋。我們很高興聽到您喜歡這裡的環境、海灘、皮划艇、游泳池和早餐。我們知道讓客人感到舒適和被重視非常重要。我們將審查我們的員工培訓和溝通協議，以確保此類誤解不再發生。我們將調查此事以確定可能發生了什麼。我們希望確保所有客人都能獲得應有的個人化服務。希望您考慮再給我們一次機會，以便在未來為您提供更滿意的體驗。

住宿方回覆: 尊敬的貴賓，感謝您的精彩點評！我們很高興聽到您住得愉快，尤其是寬敞的客房、舒適的床以及帶陽台的兩臥室公寓的壯麗景色。很高興知道我們豐富的早餐，尤其是河粉，為您的體驗增添了色彩。我們完全同意——日落鎮的燈光和煙火表演確實非常壯觀！我們很高興我們的客人可以免費體驗這項世界級的活動。感謝您的強調！ 我們期待很快再次歡迎您回來，享受另一次美好的住宿！

住宿方回覆: 尊敬的賓客，感謝您分享您對我們度假村住宿的正面回饋！我們很高興得知您升級為套房，並享受寬敞的房間、多個游泳池以及為您的孩子帶來的有趣體驗。我們的目標是為所有客人提供難忘的體驗，您的善意之言對我們來說意義重大。

住宿方回覆: Xin Chào KenithHo，感謝您的寶貴回饋！我們很高興您喜歡我們美麗的環境、寬敞的設施和我們的大型游泳池。很高興得知您發現附近的海灘也很出色！ 我們很高興前往日落鎮的接駁車服務為您的住宿增添了便利。得知 Grab 交通方便快捷，我們也很高興。

住宿方回覆: Xin Chào 菠蘿奶茶,Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the spacious and clean room, as well as the convenience of our location.We understand that the quiet atmosphere of the area may not suit everyone's preferences, and while it offers a peaceful retreat, we appreciate your note about the limited dining options and the distance to the city center. We are happy to assist with transportation or provide recommendations for nearby restaurants and attractions to help enhance your experience.We hope to welcome you back soon and make your next stay even more enjoyable.Warm regards,

住宿方回覆: Dear Valued Guest,Thank you for your kind words and glowing review! We're thrilled to hear that you had such a wonderful time at our hotel.It's fantastic to know that you enjoyed the spacious and clean rooms, the wide array of activities, the excellent service, and the delicious breakfast. We're sorry you couldn't stay longer, but we hope to welcome you back soon for another unforgettable experience.We'll continue to strive for excellence to ensure every guest has a memorable stay.Thank you again for choosing our resort.Sincerely,

住宿方回覆: Xin Chào HUEHLING，感謝您與我們分享您在我們度假村住宿的正面回饋！我們很高興聽到您喜歡免費的海之吻表演、便利的接駁車、大型游泳池和美麗的海灘。我們的目標是為所有客人提供舒適愉快的體驗，您的善意之言對我們來說意義重大。

住宿方回覆: Xin Chào Mia mom,Thank you for your lovely review! We’re thrilled to hear that you enjoyed our spacious family room with a private pool and the complimentary Kiss of the Sea experience. It’s wonderful that our large pool area, rich breakfast options, and children's playroom made your stay enjoyable and convenient for your family. We appreciate your recommendation and look forward to welcoming you back to the south for more memorable moments!Sincerely,The Premier Residence Team